related tags not showing - old bug reappearing in a different account

[Mike Malloch]

Hi everyone

Last Nov 18 I reported a bug whereby related tags were not showing for one of the project accounts I deal with.  In that case,
Joshua rebuilt the account and the problem went away.

For at least the last week the same problem has been present for another account,  http://del.icio.us/cegs

 - for instance see  http://del.icio.us/cegs/career-guidance

Or click any tag at:  http://www.guidance-europe.org/about-site/bibmarks  compared with tags at
http://www.guidance-europe.org/about-site/bookmarks ( to see how important related tags are for this project, and thus how
embarrassing this problem is for me :O)

For reference, I include the Nov 18 exchange of emails below

all the best ( & fingers crossed )

Mike


RE: related tags not showing ( same as xanadu1979 bug oct 16 )  
by [ http://www.nabble.com/user/UserProfile.jtp?user=344961 ]Joshua Schachter-3 Nov 18, 2006; 09:38am :: Rate this Message:  
(use ratings to moderate[[ http://www.nabble.com/help/Answer.jtp?id=16 ]?])[ http://www.nabble.com/forum/Reply.jtp?post=7416609
]Reply | [ http://www.nabble.com/user/SendEmail.jtp?type=pm&post=7416609 ]Reply to Author | [
http://www.nabble.com/RE%3A-related-tags-not-showing-%28-same-as-xanadu1979-bug-oct-16-%29-p7416609.html ]Show Only this Message
I set the account to rebuild; hopefully that will fix it.

> -----Original Message----- > From: Mike Malloch [mailto:[ http://www.nabble.com/user/SendEmail.jtp?type=post&post=7416609&i=0
]mike@...]
> Sent: Saturday, November 18, 2006 12:20 AM > To: [ http://www.nabble.com/user/SendEmail.jtp?type=post&post=7416609&i=1
]ydn-delicious@... > Cc: Joshua Schachter; [ http://www.nabble.com/user/SendEmail.jtp?type=post&post=7416609&i=2 ]stephen@...

> Subject: related tags not showing ( same as xanadu1979 bug oct 16 )
>
>
> Hi Everyone
>
> Two days ago I noticed that related tags were not showing for
> the del.icio.us account of a project we work on.
>
> The bug seems exactly like the one reported by xanadu1979 on
> Oct 16, which seemed to clear up quickly.  I had hoped this
> would just pass, but it's been a couple days...
>
> account name is NGRF
>
> for an example of a display which ought to have related tags,
> please see
> > [ http://del.icio.us/NGRF/gender ]http://del.icio.us/NGRF/gender ... this ought to have loads
> of related tags but there are none at all (as if all the
> collected items had only singleton tags)
>
> This is especially embarassing  to us because we have worked
> hard to get the non-techie project participants actively
> tagging, and have integrated their collections into the
> project site with some new JSON-powered interfaces we've
> written which vividly leverage related tags (and thus look
> very empty without them :o)
>
> (By the way, feel free to re-use those JSON-powered
> interfaces; we have scheduled a couple days to get them into
> shape for GPL'd release within a few weeks... just a couple
> small glitches, a bit of needed documentation, plus we want
> to support bundles where possible)
>
> Below are some json-based examples which show the problem particularly
> clearly: compare these two pairs of links ( the '-europe'
> links are for a sister-project which, for the 'gender' tag
> uses exactly the same related tags ( we co-ordinate the
> accounts through a script )
> > [ http://www.guidance-research.org/EG/equal-opps/gender ]http://www.guidance-research.org/EG/equal-opps/gender ... no
> related tags [ http://www.guidance-europe.org/country/UK/gen ]http://www.guidance-europe.org/country/UK/gen 
> ... plenty of related tags
>
> or click any of the tags in the main clouds at
> > [ http://www.guidance-research.org/about-ngrf/bookmarks ]http://www.guidance-research.org/about-ngrf/bookmarks ......
> no related tags
> [ http://www.guidance-europe.org/about-site/bookmarks ]http://www.guidance-europe.org/about-site/bookmarks   ... plenty of
> related tags ... again, this account is mostly a subset of
> the tagging in the NGRF account
>
> Any idea what could be causing this?   Could it be weirdly
> related to the
> capital letters in the account name?  Using the lowercase
> variant in urls makes no difference.
>
> Many thanks for the great service, by the way!
>
> all the best,
>
> Mike

--------------

Mike Malloch,
Software Architect,
KnowNet Ltd

post: 6 Menai View Terrace, Bangor, Gwynedd, LL57 2HF, WALES
web: http://www.knownet.com
email: mike@...
phone: [phone]
fax: [phone]

messaging:
      SKYPE: mike_malloch
      AIM (iChat): mike_malloch@...
      JABBER (google-talk): m.malloch@...
weblogs:
      elearning2.0 : http://www.knownet.com/writing/elearning2.0
      KNotations (technical): http://knownet.com/Members/mmalloch/blog
      LinkLog: http://www.knownet.com/writing/elearning2.0/linklog
ookmarks:
      http://del.icio.us/mike_malloch
      http://www.connotea.org/user/MikeMalloch
images/slides:
      http://www.flickr.com/photos/mike_malloch
identity-commons:
        http://public.2idi.com/=Mike.Malloch






[Non-text portions of this message have been removed]

[Toby Elliott]

This happens occasionally with busy accounts. We're rebuilding it and  
you should find it fixed shortly.

Regards,
Toby Elliott
del.icio.us



On Aug 15, 2007, at 6:31 AM, Mike Malloch wrote:

>
> Hi everyone
>
> Last Nov 18 I reported a bug whereby related tags were not showing  
> for one of the project accounts I deal with. In that case,
> Joshua rebuilt the account and the problem went away.
>
> For at least the last week the same problem has been present for  
> another account,http://del.icio.us/cegs
>
> - for instance see http://del.icio.us/cegs/career-guidance
>
> Or click any tag at: http://www.guidance-europe.org/about-site/ 
> bibmarks compared with tags at
> http://www.guidance-europe.org/about-site/bookmarks ( to see how  
> important related tags are for this project, and thus how
> embarrassing this problem is for me :O)
>
> For reference, I include the Nov 18 exchange of emails below
>
> all the best ( & fingers crossed )
>
> Mike
>
> RE: related tags not showing ( same as xanadu1979 bug oct 16 )
> by [ http://www.nabble.com/user/UserProfile.jtp?user=344961 ]Joshua  
> Schachter-3 Nov 18, 2006; 09:38am :: Rate this Message:
> (use ratings to moderate[[ http://www.nabble.com/help/Answer.jtp?
> id=16 ]?])[http://www.nabble.com/forum/Reply.jtp?post=7416609
> ]Reply | [ http://www.nabble.com/user/SendEmail.jtp?
> type=pm&post=7416609]Reply to Author | [
> http://www.nabble.com/RE%3A-related-tags-not-showing-%28-same-as- 
> xanadu1979-bug-oct-16-%29-p7416609.html ]Show Only this Message
> I set the account to rebuild; hopefully that will fix it.
>
> > -----Original Message----- > From: Mike Malloch [mailto:[http://
> www.nabble.com/user/SendEmail.jtp?type=post&post=7416609&i=0
> ]mike@...]
> > Sent: Saturday, November 18, 2006 12:20 AM > To: [http://
> www.nabble.com/user/SendEmail.jtp?type=post&post=7416609&i=1
> ]ydn-delicious@... > Cc: Joshua Schachter; [http://www.nabble.com/ 
> user/SendEmail.jtp?type=post&post=7416609&i=2]stephen@...
> > Subject: related tags not showing ( same as xanadu1979 bug oct 16 )
> >
> >
> > Hi Everyone
> >
> > Two days ago I noticed that related tags were not showing for
> > the del.icio.us account of a project we work on.
> >
> > The bug seems exactly like the one reported by xanadu1979 on
> > Oct 16, which seemed to clear up quickly. I had hoped this
> > would just pass, but it's been a couple days...
> >
> > account name is NGRF
> >
> > for an example of a display which ought to have related tags,
> > please see
> > > [ http://del.icio.us/NGRF/gender ]http://del.icio.us/NGRF/ 
> gender ... this ought to have loads
> > of related tags but there are none at all (as if all the
> > collected items had only singleton tags)
> >
> > This is especially embarassing to us because we have worked
> > hard to get the non-techie project participants actively
> > tagging, and have integrated their collections into the
> > project site with some new JSON-powered interfaces we've
> > written which vividly leverage related tags (and thus look
> > very empty without them :o)
> >
> > (By the way, feel free to re-use those JSON-powered
> > interfaces; we have scheduled a couple days to get them into
> > shape for GPL'd release within a few weeks... just a couple
> > small glitches, a bit of needed documentation, plus we want
> > to support bundles where possible)
> >
> > Below are some json-based examples which show the problem  
> particularly
> > clearly: compare these two pairs of links ( the '-europe'
> > links are for a sister-project which, for the 'gender' tag
> > uses exactly the same related tags ( we co-ordinate the
> > accounts through a script )
> > > [ http://www.guidance-research.org/EG/equal-opps/gender]http://
> www.guidance-research.org/EG/equal-opps/gender ... no
> > related tags [ http://www.guidance-europe.org/country/UK/gen]
> http://www.guidance-europe.org/country/UK/gen
> > ... plenty of related tags
> >
> > or click any of the tags in the main clouds at
> > > [ http://www.guidance-research.org/about-ngrf/bookmarks]http://
> www.guidance-research.org/about-ngrf/bookmarks ......
> > no related tags
> > [ http://www.guidance-europe.org/about-site/bookmarks ]http://
> www.guidance-europe.org/about-site/bookmarks ... plenty of
> > related tags ... again, this account is mostly a subset of
> > the tagging in the NGRF account
> >
> > Any idea what could be causing this? Could it be weirdly
> > related to the
> > capital letters in the account name? Using the lowercase
> > variant in urls makes no difference.
> >
> > Many thanks for the great service, by the way!
> >
> > all the best,
> >
> > Mike
>
> --------------
>
> Mike Malloch,
> Software Architect,
> KnowNet Ltd
>
> post: 6 Menai View Terrace, Bangor, Gwynedd, LL57 2HF, WALES
> web: http://www.knownet.com
> email: mike@...
> phone: [phone]
> fax: [phone]
>
> messaging:
> SKYPE: mike_malloch
> AIM (iChat): mike_malloch@...
> JABBER (google-talk): m.malloch@...
> weblogs:
> elearning2.0 : http://www.knownet.com/writing/elearning2.0
> KNotations (technical): http://knownet.com/Members/mmalloch/blog
> LinkLog: http://www.knownet.com/writing/elearning2.0/linklog
> ookmarks:
> http://del.icio.us/mike_malloch
> http://www.connotea.org/user/MikeMalloch
> images/slides:
> http://www.flickr.com/photos/mike_malloch
> identity-commons:
> http://public.2idi.com/=Mike.Malloch
>
> [Non-text portions of this message have been removed]
>
>
>

[Non-text portions of this message have been removed]

[wrenlet]

Is there a mechanism to request a rebuild, or something we should specifically mention in a standard support request? I know a (smallish) number of users who have had or are having the same problem.

TIA,
Wrenlet

Toby Elliott wrote:

This happens occasionally with busy accounts. We're rebuilding it and  
you should find it fixed shortly.

Regards,
Toby Elliott
del.icio.us

[wrenlet]

Is there a mechanism to request a rebuild, or something we should
specifically mention in a standard support request? I know a
(smallish) number of users who have had or are having the same problem.

TIA,
Wrenlet

--- In ydn-delicious@..., Toby Elliott <telliott@...> wrote:
>
> This happens occasionally with busy accounts. We're rebuilding it and  
> you should find it fixed shortly.
>
> Regards,
> Toby Elliott
> del.icio.us

[Toby Elliott]

On Aug 19, 2007, at 6:16 PM, elrenna wrote:

> Is there a mechanism to request a rebuild, or something we should
> specifically mention in a standard support request? I know a
> (smallish) number of users who have had or are having the same problem

Thanks for the question. It's not a given that the issue people are  
facing requires a rebuild, so going through the standard customer  
service process should handle the issue.

Regards,
Toby Elliott
del.icio.us

[wrenlet]

> Thanks for the question. It's not a given that the issue people are  
> facing requires a rebuild, so going through the standard customer  
> service process should handle the issue.
>
> Regards,
> Toby Elliott
> del.icio.us

Thank you, I will do that... (and apologies for the duplicate message,
urk).