pcnet not working?

[Simon Gray-9]

Hi guys,

I'm fairly new to apcupsd but have trawled through the mailing list and
manual with no joy. I'm using a APC Smart-UPS 3000 with a AP9619
management card. I'm looking to have apcupsd communicate with the
management card and shutdown itself, and eventually about half a dozen
other servers.  I also have 2x APC Smart-UPS 1500s which I'll connect up
via serial or usb once I have the pcnet integration working - but this
is separate for the moment.

I've tried the debian package (3.12.4-2) and I've tested 3.14.3 and
3.14.4 from the source (./configure --enable-pcnet). I've set the
powerchute shutdown auth phrase to 'fred' for testing (yes, I've added
the client ip to the powerchute client list) and my apcupsd.conf file
contains the following:

    ## apcupsd.conf v1.1 ##
    UPSCABLE ether
    UPSTYPE pcnet
    DEVICE 192.168.0.26:admin:fred
    LOCKFILE /var/lock
    UPSCLASS standalone
    #UPSCLASS netmaster
    UPSMODE disable
    #UPSMODE sharenet
    NETSERVER on
    NISPORT 3551



I've tried various options including running: apcupsd -d1000 -T

Within the trace file I keep getting:

    42.004 apcupsd: pcnet.c:426 process_packet:
    line='SH=5154E6DD55549B789AA9AB67F34DA431'
    42.004 apcupsd: pcnet.c:434 process_packet: key='SH'
    value='5154E6DD55549B789AA9AB67F34DA431'
    42.004 apcupsd: pcnet.c:426 process_packet:
    line='MD=b2e9d6cd90359a732f20412e41cb305a'
    42.004 apcupsd: pcnet.c:434 process_packet: key='MD'
    value='b2e9d6cd90359a732f20412e41cb305a'
    42.004 apcupsd: pcnet.c:426 process_packet: line='</BODY>'
    42.004 apcupsd: pcnet.c:444 process_packet:
    calculated=912be3b4e49581e6ac9b0552ec47c4d6
    42.004 apcupsd: pcnet.c:447 process_packet: message hash failed


And I'm also receiving alerts for:

    Broadcast Message from root@dns2
            (somewhere) at 14:50 ...

    Warning communications lost with UPS dns2


I can perform apcaccess status:

    # apcaccess status
    APC      : 001,019,0464
    DATE     : Fri Jun 06 14:48:49 BST 2008
    HOSTNAME : dns2
    RELEASE  : 3.14.4
    VERSION  : 3.14.4 (18 May 2008) debian
    UPSNAME  : dns2
    CABLE    : Ethernet Link
    MODEL    : PCNET UPS Driver
    UPSMODE  : Stand Alone
    STARTTIME: Fri Jun 06 14:48:41 BST 2008
    STATUS   :
    MBATTCHG : 5 Percent
    MINTIMEL : 3 Minutes
    MAXTIME  : 0 Seconds
    NUMXFERS : 0
    TONBATT  : 0 seconds
    CUMONBATT: 0 seconds
    XOFFBATT : N/A
    STATFLAG : 0x07000000 Status Flag
    END APC  : Fri Jun 06 14:48:49 BST 2008

Is there anything really obvious that I'm missing? Any ideas?

SG

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[Adam Kropelin]

Simon Gray wrote:
> Hi guys,
>
> I'm fairly new to apcupsd but have trawled through the mailing list
> and manual with no joy. I'm using a APC Smart-UPS 3000 with a AP9619
> management card. I'm looking to have apcupsd communicate with the
> management card and shutdown itself, and eventually about half a dozen
> other servers.  I also have 2x APC Smart-UPS 1500s which I'll connect
> up via serial or usb once I have the pcnet integration working - but
> this is separate for the moment.

What firmware version does your AP9619 have?

> I've tried the debian package (3.12.4-2) and I've tested 3.14.3 and
> 3.14.4 from the source (./configure --enable-pcnet). I've set the
> powerchute shutdown auth phrase to 'fred' for testing (yes, I've added
> the client ip to the powerchute client list) and my apcupsd.conf file
> contains the following:
>
>    ## apcupsd.conf v1.1 ##
>    UPSCABLE ether
>    UPSTYPE pcnet
>    DEVICE 192.168.0.26:admin:fred
>    LOCKFILE /var/lock
>    UPSCLASS standalone
>    #UPSCLASS netmaster
>    UPSMODE disable
>    #UPSMODE sharenet
>    NETSERVER on
>    NISPORT 3551

That all looks good. The IP address of the UPS in the DEVICE line is
critical, so be sure to double-check that.

> I've tried various options including running: apcupsd -d1000 -T
>
> Within the trace file I keep getting:
>
>    42.004 apcupsd: pcnet.c:426 process_packet:
>    line='SH=5154E6DD55549B789AA9AB67F34DA431'
>    42.004 apcupsd: pcnet.c:434 process_packet: key='SH'
>    value='5154E6DD55549B789AA9AB67F34DA431'
>    42.004 apcupsd: pcnet.c:426 process_packet:
>    line='MD=b2e9d6cd90359a732f20412e41cb305a'
>    42.004 apcupsd: pcnet.c:434 process_packet: key='MD'
>    value='b2e9d6cd90359a732f20412e41cb305a'
>    42.004 apcupsd: pcnet.c:426 process_packet: line='</BODY>'
>    42.004 apcupsd: pcnet.c:444 process_packet:
>    calculated=912be3b4e49581e6ac9b0552ec47c4d6
>    42.004 apcupsd: pcnet.c:447 process_packet: message hash failed

Ok, clearly an authentication failure. Could you send me (privately) a full
trace log?

> And I'm also receiving alerts for:
>
>    Broadcast Message from root@dns2
>            (somewhere) at 14:50 ...
>
>    Warning communications lost with UPS dns2

Expected because all the data from the UPS is being tossed on the floor due
to the authentication failure.

--Adam


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[Ted Miglautsch]

I am running SuSE 10.3 and trying to get it to connect with Smart-UPS
1400 using a AP9618 Network Management Card. The AP9618 lists this
information about itself:

         Description : Smart-UPS & Matrix-UPS APP
 
-----------------------------------------------------------------------
         Name        : sumx              Type        : StatApp
         Version     : 331               Sector      : 16
         Date        : 01/05/2007        Time        : 15:59:40
         CRC16       : 410D

         Description : Network Management Card AOS
 
-----------------------------------------------------------------------
         Name        : aos               Type        : APC OS
         Version     : 334               Sector      : 47
         Date        : 01/05/2007        Time        : 14:23:44
         CRC16       : 2D13


I downloaded apcupsd version 3.14.4 at tried to compile and install it.
The ./configure and make went fine. However, when I su'd to root and did
the 'make install' it failed. It was fine until it got to the SuSE
specific section.

Then I downloaded the latest version on 06-Jun-2008 using cvs. I did
./configure and make having no problems. When I tried the 'make install'
I received the same errors:

   ------------------------------------------------------------
   SuSE distribution installation
   ------------------------------------------------------------
apcupsd: unknown service
make[3]: *** [install-suse] Error 1
make[2]: *** [install] Error 2
make[1]: *** [suse_DIR] Error 2
make: *** [platforms_DIR] Error 2

Ted


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[Simon Gray-9]

Thanks for the reply.

Adam Kropelin wrote:

> Simon Gray wrote:
>  
>> Hi guys,
>>
>> I'm fairly new to apcupsd but have trawled through the mailing list
>> and manual with no joy. I'm using a APC Smart-UPS 3000 with a AP9619
>> management card. I'm looking to have apcupsd communicate with the
>> management card and shutdown itself, and eventually about half a dozen
>> other servers.  I also have 2x APC Smart-UPS 1500s which I'll connect
>> up via serial or usb once I have the pcnet integration working - but
>> this is separate for the moment.
>>    
>
> What firmware version does your AP9619 have?
>  

American Power Conversion               Network Management Card AOS      
v3.5.5
(c) Copyright 2007 All Rights Reserved  Smart-UPS & Matrix-UPS APP      
v3.5.5

http://www.apc.com/resource/include/techspec_index.cfm?base_sku=AP9619&tab=Software

afaik the latest ^^

>  
>> I've tried the debian package (3.12.4-2) and I've tested 3.14.3 and
>> 3.14.4 from the source (./configure --enable-pcnet). I've set the
>> powerchute shutdown auth phrase to 'fred' for testing (yes, I've added
>> the client ip to the powerchute client list) and my apcupsd.conf file
>> contains the following:
>>
>>    ## apcupsd.conf v1.1 ##
>>    UPSCABLE ether
>>    UPSTYPE pcnet
>>    DEVICE 192.168.0.26:admin:fred
>>    LOCKFILE /var/lock
>>    UPSCLASS standalone
>>    #UPSCLASS netmaster
>>    UPSMODE disable
>>    #UPSMODE sharenet
>>    NETSERVER on
>>    NISPORT 3551
>>    
>
> That all looks good. The IP address of the UPS in the DEVICE line is
> critical, so be sure to double-check that.
>  

Yep, ip is right.

>  
>> I've tried various options including running: apcupsd -d1000 -T
>>
>> Within the trace file I keep getting:
>>
>>    42.004 apcupsd: pcnet.c:426 process_packet:
>>    line='SH=5154E6DD55549B789AA9AB67F34DA431'
>>    42.004 apcupsd: pcnet.c:434 process_packet: key='SH'
>>    value='5154E6DD55549B789AA9AB67F34DA431'
>>    42.004 apcupsd: pcnet.c:426 process_packet:
>>    line='MD=b2e9d6cd90359a732f20412e41cb305a'
>>    42.004 apcupsd: pcnet.c:434 process_packet: key='MD'
>>    value='b2e9d6cd90359a732f20412e41cb305a'
>>    42.004 apcupsd: pcnet.c:426 process_packet: line='</BODY>'
>>    42.004 apcupsd: pcnet.c:444 process_packet:
>>    calculated=912be3b4e49581e6ac9b0552ec47c4d6
>>    42.004 apcupsd: pcnet.c:447 process_packet: message hash failed
>>    
>
> Ok, clearly an authentication failure. Could you send me (privately) a full
> trace log?
>  

Sent

>  
>> And I'm also receiving alerts for:
>>
>>    Broadcast Message from root@dns2
>>            (somewhere) at 14:50 ...
>>
>>    Warning communications lost with UPS dns2
>>    
>
> Expected because all the data from the UPS is being tossed on the floor due
> to the authentication failure.
>
> --Adam

Thanks,

SG


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[Adam Kropelin]

Simon Gray wrote:
> Adam Kropelin wrote:
>> Ok, clearly an authentication failure. Could you send me (privately)
>> a full trace log?
>>
> Sent

Thanks for the log. I believe I figured out what is going on. It's actually
a configuration issue. I was able to reproduce the problem here essentially
by accident. There are two issues:

1. The Apcupsd documentation is wrong about the username. The default
username is 'apc' *not* 'admin'. I went back to my original notes when I
figured out the authentication scheme the first time and I clearly wrote
'apc'. But I apparently wrote it incorrectly in the docs.

2. The Web/SNMP card requires that the PCNET password be a *minimum* of 15
characters. If you enter a shorter password, it silently ignores it and
retains the existing password. No error message is given. (How's that for
'user friendly'?). I figured that one out by trial and error. It ignores a
14 character password but accepts a 15 character one. Anything from 15 - 32
characters seems to be ok.

So, try fixing those two things and I will update the documentation. Please
send an email to the list to let us know if this fixes it for you (or
not)...

--Adam


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[Simon Gray-9]

Adam Kropelin wrote:

> Thanks for the log. I believe I figured out what is going on. It's
> actually
> a configuration issue. I was able to reproduce the problem here essentially
> by accident. There are two issues:
>
> 1. The Apcupsd documentation is wrong about the username. The default
> username is 'apc' *not* 'admin'. I went back to my original notes when I
> figured out the authentication scheme the first time and I clearly wrote
> 'apc'. But I apparently wrote it incorrectly in the docs.
>
> 2. The Web/SNMP card requires that the PCNET password be a *minimum* of 15
> characters. If you enter a shorter password, it silently ignores it and
> retains the existing password. No error message is given. (How's that for
> 'user friendly'?). I figured that one out by trial and error. It ignores a
> 14 character password but accepts a 15 character one. Anything from 15 - 32
> characters seems to be ok.
>
> So, try fixing those two things and I will update the documentation. Please
> send an email to the list to let us know if this fixes it for you (or
> not)...
>
> --Adam
>  

Thanks for your help, that did indeed solve the problem.

## apcupsd.conf v1.1 ##
UPSCABLE ether
UPSTYPE pcnet
DEVICE 192.168.0.26:apc:123456789012345


36.744 apcupsd: pcnet.c:444 process_packet:
calculated=2298e4ac7eb80b89968351aa66887bd9
36.744 apcupsd: pcnet.c:450 process_packet: message hash passed
36.744 apcupsd: pcnet.c:458 process_packet: Expected IP=192.168.0.26
36.744 apcupsd: pcnet.c:459 process_packet: Received IP=192.168.0.26
36.744 apcupsd: pcnet.c:486 process_packet: Our reboots=8
36.744 apcupsd: pcnet.c:487 process_packet: UPS reboots=8
36.745 apcupsd: pcnet.c:488 process_packet: Our uptime=44436522
36.745 apcupsd: pcnet.c:489 process_packet: UPS uptime=44439119

SG

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