Win XP: EXCEPTION_ACCESS_VIOLATION

[John Beardmore]

I'm using scribus 1.3.3.10 under XP.  It's been stable since it was
installed, and has done a few fair sized documents in the 30 to 70 page
range, with a mixture of text and graphics -  all a great success.

I have one document in its embryonic stages that I no longer seem able
to load, though there were no problems I noticed when I was last working
on it.  Each time I try to load it, it now falls over within a couple of
seconds with:

     Scribus crashed due to the following exception:
                                        EXCEPTION_ACCESS_VIOLATION

with the green progress bar at 95%.


To begin with I assumed that it was just a problem with the .sla file
having got corrupted on disk.  Fortunately I have four previous
revisions of the file, all of which were saved as backups with no known
problems at the time of saving.  When I try and load any of these, the
outcome is the same, so I doubt it's a problem with the .sla files.  To
the unaided and inexperienced eye, the .sla files look OK in a text
editor too.


Next I wondered if the scribus software had got corrupted somehow, but
scribus seems perfectly able to load my recent 62 page epic report on
the thermal performance of an aircraft hangar, so I've got no evidence
that Scribus is actually broken at all !


I'm not aware of having changed the Scribus configuration, version or
available fonts, so does anyone have any idea how best to start tracing
my problem in the happy world of win XP ?

I would like to get this project back on the rails ASAP -  the deadlines
are approaching, so it would be great not to have to recreate the
document from scratch, which I suppose might just recreate the same
problem I'm having now anyway.

If needs be, I could upload the .sla file, but as it has the names and
addresses of a couple of people in it, I'd rather not make it public if
it can be helped.

Is it worth upgrading to the windows version of 1.3.3.12 just in case
it's a fixed bug ?


All thoughts welcome !


Cheers, J/.,
--
John Beardmore, MSc EDM (Open), B.A. Chem (Oxon), CMIOSH, AIEMA, MEI
Managing Director, T4 Sustainability Limited. http://www.T4sLtd.co.uk/
Carbon Trust Consultant: Energy Audit, Carbon Footprint, Design Advice
Energy Efficiency Accreditation Scheme, (EEAS), Registered Assessor
Phone: [phone]   Mobile: [phone]   Skype: t4sustainability
_______________________________________________
Scribus mailing list
Scribus@...
http://nashi.altmuehlnet.de/mailman/listinfo/scribus

[John Beardmore]

John Beardmore wrote:

> I'm using scribus 1.3.3.10 under XP.  It's been stable since it was
> installed, and has done a few fair sized documents in the 30 to 70 page
> range, with a mixture of text and graphics -  all a great success.
>
> I have one document in its embryonic stages that I no longer seem able
> to load, though there were no problems I noticed when I was last working
> on it.  Each time I try to load it, it now falls over within a couple of
> seconds with:
>
>      Scribus crashed due to the following exception:
>                                         EXCEPTION_ACCESS_VIOLATION
>
> with the green progress bar at 95%.
>
>
> To begin with I assumed that it was just a problem with the .sla file
> having got corrupted on disk.  Fortunately I have four previous
> revisions of the file, all of which were saved as backups with no known
> problems at the time of saving.  When I try and load any of these, the
> outcome is the same, so I doubt it's a problem with the .sla files.  To
> the unaided and inexperienced eye, the .sla files look OK in a text
> editor too.
>
>
> Next I wondered if the scribus software had got corrupted somehow, but
> scribus seems perfectly able to load my recent 62 page epic report on
> the thermal performance of an aircraft hangar, so I've got no evidence
> that Scribus is actually broken at all !
>
>
> I'm not aware of having changed the Scribus configuration, version or
> available fonts, so does anyone have any idea how best to start tracing
> my problem in the happy world of win XP ?
>
> I would like to get this project back on the rails ASAP -  the deadlines
> are approaching, so it would be great not to have to recreate the
> document from scratch, which I suppose might just recreate the same
> problem I'm having now anyway.
>
> If needs be, I could upload the .sla file, but as it has the names and
> addresses of a couple of people in it, I'd rather not make it public if
> it can be helped.
>
> Is it worth upgrading to the windows version of 1.3.3.12 just in case
> it's a fixed bug ?
>
>
> All thoughts welcome !

No thoughts then ?  Maybe I'll upgrade to 1.3.3.12 then as a first step.


Cheers, J/.
--
John Beardmore, MSc EDM (Open), B.A. Chem (Oxon), CMIOSH, AIEMA, MEI
Managing Director, T4 Sustainability Limited. http://www.T4sLtd.co.uk/
Carbon Trust Consultant: Energy Audit, Carbon Footprint, Design Advice
Energy Efficiency Accreditation Scheme, (EEAS), Registered Assessor
Phone: [phone]   Mobile: [phone]   Skype: t4sustainability
_______________________________________________
Scribus mailing list
Scribus@...
http://nashi.altmuehlnet.de/mailman/listinfo/scribus

[John Beardmore]

John Beardmore wrote:

> I'm using scribus 1.3.3.10 under XP.  It's been stable since it was
> installed, and has done a few fair sized documents in the 30 to 70 page
> range, with a mixture of text and graphics -  all a great success.
>
> I have one document in its embryonic stages that I no longer seem able
> to load, though there were no problems I noticed when I was last working
> on it.  Each time I try to load it, it now falls over within a couple of
> seconds with:
>
>      Scribus crashed due to the following exception:
>                                         EXCEPTION_ACCESS_VIOLATION
>
> with the green progress bar at 95%.
>
>
> To begin with I assumed that it was just a problem with the .sla file
> having got corrupted on disk.  Fortunately I have four previous
> revisions of the file, all of which were saved as backups with no known
> problems at the time of saving.  When I try and load any of these, the
> outcome is the same, so I doubt it's a problem with the .sla files.  To
> the unaided and inexperienced eye, the .sla files look OK in a text
> editor too.
>
>
> Next I wondered if the scribus software had got corrupted somehow, but
> scribus seems perfectly able to load my recent 62 page epic report on
> the thermal performance of an aircraft hangar, so I've got no evidence
> that Scribus is actually broken at all !
>
>
> I'm not aware of having changed the Scribus configuration, version or
> available fonts, so does anyone have any idea how best to start tracing
> my problem in the happy world of win XP ?
>
> I would like to get this project back on the rails ASAP -  the deadlines
> are approaching, so it would be great not to have to recreate the
> document from scratch, which I suppose might just recreate the same
> problem I'm having now anyway.
>
> If needs be, I could upload the .sla file, but as it has the names and
> addresses of a couple of people in it, I'd rather not make it public if
> it can be helped.
>
> Is it worth upgrading to the windows version of 1.3.3.12 just in case
> it's a fixed bug ?
>
>
> All thoughts welcome !
>
>
> Cheers, J/.,

Further to this, I've just run with scribus console enabled.

After all the font activity and immediately before it logs the text of
the final error message, it says:

   ASSERT: "insertsuccess==true && DocPages.at(pageIndex)!=NULL"
   in \Scribus For
   Windows\scribus-1.3.3.x-svn\Scribus\scribus\scribusdoc.cpp (1052)
   Scribus Crash
   -------------


Does this shed any light for those in the know ?


Cheers, J/.
--
John Beardmore, MSc EDM (Open), B.A. Chem (Oxon), CMIOSH, AIEMA, MEI
Managing Director, T4 Sustainability Limited. http://www.T4sLtd.co.uk/
Carbon Trust Consultant: Energy Audit, Carbon Footprint, Design Advice
Energy Efficiency Accreditation Scheme, (EEAS), Registered Assessor
Phone: [phone]   Mobile: [phone]   Skype: t4sustainability
_______________________________________________
Scribus mailing list
Scribus@...
http://nashi.altmuehlnet.de/mailman/listinfo/scribus

[S B-6]

John, I had the same problem with 1.3.3.10 as you, and like you, it was intermittent, and under Win XP.  The advice I got was to upgrade to the next iteration of 1.3.3.10, and then shortly afterward, the newer version, 1.3.3.11 came out, and the problem disappeared.  I didn't save the email that explained it, but it is apparently a known issue at some level.
Steve Bradley
PS:  My files worked fine after I upgraded.  Hope yours do the same.

On Wed, Apr 16, 2008 at 5:06 PM, John Beardmore <John@...> wrote:

John Beardmore wrote:
> I'm using scribus 1.3.3.10 under XP.  It's been stable since it was
> installed, and has done a few fair sized documents in the 30 to 70 page
> range, with a mixture of text and graphics -  all a great success.
>
> I have one document in its embryonic stages that I no longer seem able
> to load, though there were no problems I noticed when I was last working
> on it.  Each time I try to load it, it now falls over within a couple of
> seconds with:
>
>      Scribus crashed due to the following exception:
>                                         EXCEPTION_ACCESS_VIOLATION
>
> with the green progress bar at 95%.
>
>
> To begin with I assumed that it was just a problem with the .sla file
> having got corrupted on disk.  Fortunately I have four previous
> revisions of the file, all of which were saved as backups with no known
> problems at the time of saving.  When I try and load any of these, the
> outcome is the same, so I doubt it's a problem with the .sla files.  To
> the unaided and inexperienced eye, the .sla files look OK in a text
> editor too.
>
>
> Next I wondered if the scribus software had got corrupted somehow, but
> scribus seems perfectly able to load my recent 62 page epic report on
> the thermal performance of an aircraft hangar, so I've got no evidence
> that Scribus is actually broken at all !
>
>
> I'm not aware of having changed the Scribus configuration, version or
> available fonts, so does anyone have any idea how best to start tracing
> my problem in the happy world of win XP ?
>
> I would like to get this project back on the rails ASAP -  the deadlines
> are approaching, so it would be great not to have to recreate the
> document from scratch, which I suppose might just recreate the same
> problem I'm having now anyway.
>
> If needs be, I could upload the .sla file, but as it has the names and
> addresses of a couple of people in it, I'd rather not make it public if
> it can be helped.
>
> Is it worth upgrading to the windows version of 1.3.3.12 just in case
> it's a fixed bug ?
>
>
> All thoughts welcome !
>
>
> Cheers, J/.,

Further to this, I've just run with scribus console enabled.

After all the font activity and immediately before it logs the text of
the final error message, it says:

  ASSERT: "insertsuccess==true && DocPages.at(pageIndex)!=NULL"
  in \Scribus For
  Windows\scribus-1.3.3.x-svn\Scribus\scribus\scribusdoc.cpp (1052)
  Scribus Crash
  -------------


Does this shed any light for those in the know ?


Cheers, J/.
--
John Beardmore, MSc EDM (Open), B.A. Chem (Oxon), CMIOSH, AIEMA, MEI
Managing Director, T4 Sustainability Limited. http://www.T4sLtd.co.uk/
Carbon Trust Consultant: Energy Audit, Carbon Footprint, Design Advice
Energy Efficiency Accreditation Scheme, (EEAS), Registered Assessor
Phone: [phone]   Mobile: [phone]   Skype: t4sustainability
_______________________________________________
Scribus mailing list
Scribus@...
http://nashi.altmuehlnet.de/mailman/listinfo/scribus

_______________________________________________
Scribus mailing list
Scribus@...
http://nashi.altmuehlnet.de/mailman/listinfo/scribus

[John Beardmore]

S B wrote:

> John, I had the same problem with 1.3.3.10 <http://1.3.3.10> as you, and
> like you, it was intermittent, and under Win XP.  The advice I got was
> to upgrade to the next iteration of 1.3.3.10 <http://1.3.3.10>, and then
> shortly afterward, the newer version, 1.3.3.11 <http://1.3.3.11> came
> out, and the problem disappeared.  I didn't save the email that
> explained it, but it is apparently a known issue at some level.
> Steve Bradley

Many thanks Steve.

Unfortunately this hasn't fixed it though, so at the moment it looks as
if this is consistent across

     Win XP sp 2, Scribus 1.3.3.10
     Win XP sp 2, Scribus 1.3.3.11

and following more testing,

     Win 2000 sp 4, Scribus 1.3.3.9


Interestingly to me, Scribus 1.3.3.9 doesn't report any version issue,
even though the SLA file contains

     <SCRIBUSUTF8NEW Version="1.3.3.10" >

Is that expected ?

If anybody wants to play with the file, I'd be happy to upload it.


Cheers, J/.
--
John Beardmore, MSc EDM (Open), B.A. Chem (Oxon), CMIOSH, AIEMA, MEI
Managing Director, T4 Sustainability Limited. http://www.T4sLtd.co.uk/
Carbon Trust Consultant: Energy Audit, Carbon Footprint, Design Advice
Energy Efficiency Accreditation Scheme, (EEAS), Registered Assessor
Phone: [phone]   Mobile: [phone]   Skype: t4sustainability
_______________________________________________
Scribus mailing list
Scribus@...
http://nashi.altmuehlnet.de/mailman/listinfo/scribus

[John Beardmore]

John Beardmore wrote:

> S B wrote:
>
>> John, I had the same problem with 1.3.3.10 <http://1.3.3.10> as you, and
>> like you, it was intermittent, and under Win XP.  The advice I got was
>> to upgrade to the next iteration of 1.3.3.10 <http://1.3.3.10>, and then
>> shortly afterward, the newer version, 1.3.3.11 <http://1.3.3.11> came
>> out, and the problem disappeared.  I didn't save the email that
>> explained it, but it is apparently a known issue at some level.
>> Steve Bradley
>
> Many thanks Steve.
>
> Unfortunately this hasn't fixed it though, so at the moment it looks as
> if this is consistent across
>
>      Win XP sp 2, Scribus 1.3.3.10
>      Win XP sp 2, Scribus 1.3.3.11
>
> and following more testing,
>
>      Win 2000 sp 4, Scribus 1.3.3.9
>
>
> Interestingly to me, Scribus 1.3.3.9 doesn't report any version issue,
> even though the SLA file contains
>
>      <SCRIBUSUTF8NEW Version="1.3.3.10" >
>
> Is that expected ?
>
> If anybody wants to play with the file, I'd be happy to upload it.

I've just tried it with 1.3.3.12svn under windows 2000 sp4 with the same
result.

Any clues folks ?  This could be a show stopping problem for me.


Cheers, J/.
--
John Beardmore, MSc EDM (Open), B.A. Chem (Oxon), CMIOSH, AIEMA, MEI
Managing Director, T4 Sustainability Limited. http://www.T4sLtd.co.uk/
Carbon Trust Consultant: Energy Audit, Carbon Footprint, Design Advice
Energy Efficiency Accreditation Scheme, (EEAS), Registered Assessor
Phone: [phone]   Mobile: [phone]   Skype: t4sustainability
_______________________________________________
Scribus mailing list
Scribus@...
http://nashi.altmuehlnet.de/mailman/listinfo/scribus