Re: TikiWiki as CRM

> Hi all,
>  
> An important feature missing in TikiWiki, is a CRM (Community Relation
> Manager). At the moment, we have a basic contact manager, but it is
> too basic to function as a CRM. Some things I miss are the possibility
> to group people, link them to an organisation, ...
>  
> To get the CRM-feature into TikiWiki, I see two possible ways:
>
>    1. Rewrite the contacts-feature into a real CRM
>    2. Make a 3rd party CRM work with TikiWiki
>
> I'd like to hear your opinions on this, but before that, I have some
> pro's and con's listed here:
>  
> _Rewrite_
> /Pro/
>
>     * There is allready a startingpoint with the contacts module
>     * It will totally fit into TikiWiki, not only the functionalities,
>       but also code writing and philosophy
>
> /Contra/
>
>     * It takes a lot of time and resources to develop the additional
>       features of the CRM
>     * Do we have enough expertise in our community to develop all the
>       needed features?
>     * It will be a large project next to TikiWiki
>
> _3rd Party CRM_
>  
> I assume we only look at open source PHP/MySQL CRM's.
>  
> /Pro/
>
>     * Feature are being developed and maintained for us
>     * All features are ready to include
>     * We won't have a lot of work to keep the CRM up to date, bugfixes
>       and extras are developed for us (see the first pro)
>     * TikiWiki will be more visible in the OS community, because we
>       will have to make connections with the community of the chosen CRM
>
>  
> /Contra/
>
>     * We don't have the development in our own hands
>     * It will take time and resources to get the CRM integrated
>
> Imho, we should use a good 3rd party CRM. Since a while, I use CiviCRM
> <http://www.civicrm.org> and I like it very much!
>  
> I hope I get many replies, so the opinion of the list (part of the
> community) will be known. I'll post this also on the forum.
>  
> koko
>
> --
> Koen Huybrechts
> huybkoen@... <mailto:huybkoen@...>
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