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Processing delays
by Fredrik
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Hi all,
Have any of you European Kodachrome users experienced delays in the processing service lately? I have three rolls in transit (two K64 and one K200), that I mailed using the pre-paid mailers right before Christmas, right before New Year's, and the last one on Monday 7. Turnaround times have earlier been around two weeks (though I haven't kept close track) so I'd have expected all three to be here already, but none of them have showed up... :/ I emailed Dwayne's a few days back and am awaiting their reply but I thought I'd hear if anyone else has had similar experiences. I'm extra worried because the postal service has in fact been a little funky around here lately, but it seems unlikely that they'd screw up all three separate packets like this. Maybe it's time to start using registered mail for these purposes... I wonder if there's a way to send the film directly to Dwayne's with registered mail but still have them honor the pre-paid processing of the Kodachrome sold in Europe. These are three 36 exposure rolls of carefully executed shots, I'd hate to lose even one of them. :( -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Klaas Morcus
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Feel very sorry for you Fredrik to read this. I live in Holland and expected
my 1 K64 to be back about 1 month ago...... Klaas www.stereo-3d.net ----- Original Message ----- From: "Fredrik Sandstrom" <fs@...> To: <kodachrome@...> Sent: Monday, January 28, 2008 3:15 PM Subject: [Kodachrome] Processing delays Hi all, Have any of you European Kodachrome users experienced delays in the processing service lately? I have three rolls in transit (two K64 and one K200), that I mailed using the pre-paid mailers right before Christmas, right before New Year's, and the last one on Monday 7. Turnaround times have earlier been around two weeks (though I haven't kept close track) so I'd have expected all three to be here already, but none of them have showed up... :/ I emailed Dwayne's a few days back and am awaiting their reply but I thought I'd hear if anyone else has had similar experiences. I'm extra worried because the postal service has in fact been a little funky around here lately, but it seems unlikely that they'd screw up all three separate packets like this. Maybe it's time to start using registered mail for these purposes... I wonder if there's a way to send the film directly to Dwayne's with registered mail but still have them honor the pre-paid processing of the Kodachrome sold in Europe. These are three 36 exposure rolls of carefully executed shots, I'd hate to lose even one of them. :( -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome -- Internal Virus Database is out-of-date. Checked by AVG Free Edition. Version: 7.5.486 / Virus Database: 269.16.0/1136 - Release Date: 17-11-2007 14:55 _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by bertopinal
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Hi,
i reply from Italy. The delay in the delivery is the norm at moment. By some investigation i know, here in Italy, the REAL problem is the custom : all the packets coming from outside the EU remained at last one month in the custom for an unknow reason. My last book packet from US waited one month and a half !! I try to solve the problem sendig the Kodachrome to my niece living in Switzerland : the delivery time, from expedition, dropped at merely 10 days roberto zambon bertopinal@... ----- Original Message ----- From: "Fredrik Sandstrom" <fs@...> To: <kodachrome@...> Sent: Monday, January 28, 2008 3:15 PM Subject: [Kodachrome] Processing delays Hi all, Have any of you European Kodachrome users experienced delays in the processing service lately? I have three rolls in transit (two K64 and one K200), that I mailed using the pre-paid mailers right before Christmas, right before New Year's, and the last one on Monday 7. Turnaround times have earlier been around two weeks (though I haven't kept close track) so I'd have expected all three to be here already, but none of them have showed up... :/ I emailed Dwayne's a few days back and am awaiting their reply but I thought I'd hear if anyone else has had similar experiences. I'm extra worried because the postal service has in fact been a little funky around here lately, but it seems unlikely that they'd screw up all three separate packets like this. Maybe it's time to start using registered mail for these purposes... I wonder if there's a way to send the film directly to Dwayne's with registered mail but still have them honor the pre-paid processing of the Kodachrome sold in Europe. These are three 36 exposure rolls of carefully executed shots, I'd hate to lose even one of them. :( -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Fredrik
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It's good to know that I'm not the only one experiencing these delays.
And I got a reply from Dwayne's: > 120648 was received on 1-10-08 and shipped out 1-10-08 back to Switzerland. > 174189 was received on 1-08-08 and shipped out 1-08-08 back to Switzerland. > 119499 was received on 1-11-08 and shipped out 1-11-08 back to Switzerland. Impressive that they receive, process and ship out all on the same day! Too bad that other factors degrade that excellent service... -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Ron Schwarz
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11:23 PM 1/28/2008 +0200, Fredrik Sandstrom wrote:
>It's good to know that I'm not the only one experiencing these delays. >And I got a reply from Dwayne's: > >> 120648 was received on 1-10-08 and shipped out 1-10-08 back to Switzerland. >> 174189 was received on 1-08-08 and shipped out 1-08-08 back to Switzerland. >> 119499 was received on 1-11-08 and shipped out 1-11-08 back to Switzerland. > >Impressive that they receive, process and ship out all on the same >day! Too bad that other factors degrade that excellent service... I'd be happier if they had more of a backlog. Think about it. -- Photos: http://www.michi-kogaku.com/picsdir Modern "Privacy": "If you have nothing to hide, you have nothing to fear." Suggestion: Watch "Cabaret!" (It's a documentary, not a musical; a portrait of the end-game of a decadent culture.) _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Scott Loveless
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On 1/28/08, Ron Schwarz <rs@...> wrote:
> 11:23 PM 1/28/2008 +0200, Fredrik Sandstrom wrote: > > >It's good to know that I'm not the only one experiencing these delays. > >And I got a reply from Dwayne's: > > > >> 120648 was received on 1-10-08 and shipped out 1-10-08 back to > Switzerland. > >> 174189 was received on 1-08-08 and shipped out 1-08-08 back to > Switzerland. > >> 119499 was received on 1-11-08 and shipped out 1-11-08 back to > Switzerland. > > > >Impressive that they receive, process and ship out all on the same > >day! Too bad that other factors degrade that excellent service... > > I'd be happier if they had more of a backlog. > > Think about it. > -- Scott Loveless New Cumberland, Pennsylvania, USA http://www.twosixteen.com/fivetoedsloth/ _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Fredrik
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Ron Schwarz <rs@...> writes:
> I'd be happier if they had more of a backlog. > > Think about it. Hmm. I've thought about it and I have no idea what you mean. Care to elaborate? In case some of you misunderstood my mail: the "backlog" I quoted in my previous mail was my three rolls. And apparently they were all processed and sent back the same day they came in. I thought that was pretty impressive for a lab that must receive many hundreds of films every day. -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Ron Schwarz
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12:25 AM 1/30/2008 +0200, Fredrik Sandstrom wrote:
>Ron Schwarz <rs@...> writes: >> I'd be happier if they had more of a backlog. >> >> Think about it. > >Hmm. I've thought about it and I have no idea what you mean. Care to >elaborate? What I mean is that it looks like they have a *very* light amount of volume -- which means that ever there is very *little* Kodachrome being bough/sold/used -- or, that most folks are buying it, using it, and then stuffing it away somewhere rather than having it processed. Since the latter is not rational, that leaves us with the former, unless someone has a better explanation as to why the ONLY Kodachrome lab in the *universe* has such an apparently light amount of traffic. And, as to why that would not bode well for us, it seems to me that if the volume is at a sufficiently low level, Kodak will deal with it the way they seem to deal with *all* "low volume" situations these days, i.e., pull the plug, burn the formula, behead the engineers, smash the equipment, and... well, a bit of a parody, but you get the idea. I hope. >In case some of you misunderstood my mail: the "backlog" I quoted in >my previous mail was my three rolls. And apparently they were all >processed and sent back the same day they came in. I thought that was >pretty impressive for a lab that must receive many hundreds of films >every day. Or, exactly what one would expect from a lab that does NOT "receive many hundreds of films every day." To put it in other terms, one guy with a changing bag and a basket line could deliver that same turnaround time, if the volume was low enough. -- Photos: http://www.michi-kogaku.com/picsdir Modern "Privacy": "If you have nothing to hide, you have nothing to fear." Suggestion: Watch "Cabaret!" (It's a documentary, not a musical; a portrait of the end-game of a decadent culture.) _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Fredrik
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Update: Still no sign of the films. Dwayne's says they've been
processed and sent back but they're unable to track them. The Kodak lab in Lausanne confirms they got the films back from Dwayne's, and say they mailed them to me in mid-January, but are unable to track them. I've contacted my post office but I doubt they'll be able to help me... ("Hi, I'm waiting for three small yellow boxes, have you seen them? No?") I find that I only enjoy shooting Kodachrome when I actually get to see my pictures, so I guess I'll have to use other films for now until this gets sorted out. And in the future I might have to send my films directly to Dwayne's although that will be more expensive. Anyone here who does that? Comments from other Europeans are most welcome! Fredrik Sandstrom <fs@...> writes: > Hi all, > > Have any of you European Kodachrome users experienced delays in the > processing service lately? I have three rolls in transit (two K64 and > one K200), that I mailed using the pre-paid mailers right before > Christmas, right before New Year's, and the last one on Monday 7. > Turnaround times have earlier been around two weeks (though I haven't > kept close track) so I'd have expected all three to be here already, > but none of them have showed up... :/ > > I emailed Dwayne's a few days back and am awaiting their reply but I > thought I'd hear if anyone else has had similar experiences. I'm extra > worried because the postal service has in fact been a little funky > around here lately, but it seems unlikely that they'd screw up all > three separate packets like this. > > Maybe it's time to start using registered mail for these purposes... I > wonder if there's a way to send the film directly to Dwayne's with > registered mail but still have them honor the pre-paid processing of > the Kodachrome sold in Europe. These are three 36 exposure rolls of > carefully executed shots, I'd hate to lose even one of them. :( > > -- > Fredrik Sandström > fs@... > _______________________________________________ > Kodachrome mailing list > Kodachrome@... > http://lists.kjsl.com/mailman/listinfo/kodachrome > -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Klaas Morcus
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Have already gave up hope to see my film back......
I live in Holland and am waiting 2 months for my developed film...... www.stereo-3d.net ----- Original Message ----- From: "Fredrik Sandstrom" <fs@...> To: <kodachrome@...> Sent: Thursday, February 14, 2008 12:40 PM Subject: Re: [Kodachrome] Processing delays Update: Still no sign of the films. Dwayne's says they've been processed and sent back but they're unable to track them. The Kodak lab in Lausanne confirms they got the films back from Dwayne's, and say they mailed them to me in mid-January, but are unable to track them. I've contacted my post office but I doubt they'll be able to help me... ("Hi, I'm waiting for three small yellow boxes, have you seen them? No?") I find that I only enjoy shooting Kodachrome when I actually get to see my pictures, so I guess I'll have to use other films for now until this gets sorted out. And in the future I might have to send my films directly to Dwayne's although that will be more expensive. Anyone here who does that? Comments from other Europeans are most welcome! Fredrik Sandstrom <fs@...> writes: > Hi all, > > Have any of you European Kodachrome users experienced delays in the > processing service lately? I have three rolls in transit (two K64 and > one K200), that I mailed using the pre-paid mailers right before > Christmas, right before New Year's, and the last one on Monday 7. > Turnaround times have earlier been around two weeks (though I haven't > kept close track) so I'd have expected all three to be here already, > but none of them have showed up... :/ > > I emailed Dwayne's a few days back and am awaiting their reply but I > thought I'd hear if anyone else has had similar experiences. I'm extra > worried because the postal service has in fact been a little funky > around here lately, but it seems unlikely that they'd screw up all > three separate packets like this. > > Maybe it's time to start using registered mail for these purposes... I > wonder if there's a way to send the film directly to Dwayne's with > registered mail but still have them honor the pre-paid processing of > the Kodachrome sold in Europe. These are three 36 exposure rolls of > carefully executed shots, I'd hate to lose even one of them. :( > > -- > Fredrik Sandström > fs@... > _______________________________________________ > Kodachrome mailing list > Kodachrome@... > http://lists.kjsl.com/mailman/listinfo/kodachrome > -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome -- Internal Virus Database is out-of-date. Checked by AVG Free Edition. Version: 7.5.486 / Virus Database: 269.16.0/1136 - Release Date: 17-11-2007 14:55 _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Fredrik
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"Klaas Morcus" <k.morcus@...> writes:
> Have already gave up hope to see my film back...... I live in > Holland and am waiting 2 months for my developed film...... Have you contacted Kodak, as I have done? If the system is not working, we need to let them know! We have payed for this service. The abrupt change is most unsettling. It used to work flawlessly and I was often surprised by the quick turnaround time. -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Klaas Morcus
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No I did not contact Kodak Lausanne because experience has learnt me this
has no sense..... Thereabove it is possible that Kodak Lausanne is not to blame. Perhaps custom rules have to do with this. www.stereo-3d.net ----- Original Message ----- From: "Fredrik Sandstrom" <fs@...> To: <kodachrome@...> Sent: Thursday, February 14, 2008 1:04 PM Subject: Re: [Kodachrome] Processing delays "Klaas Morcus" <k.morcus@...> writes: > Have already gave up hope to see my film back...... I live in > Holland and am waiting 2 months for my developed film...... Have you contacted Kodak, as I have done? If the system is not working, we need to let them know! We have payed for this service. The abrupt change is most unsettling. It used to work flawlessly and I was often surprised by the quick turnaround time. -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome -- Internal Virus Database is out-of-date. Checked by AVG Free Edition. Version: 7.5.486 / Virus Database: 269.16.0/1136 - Release Date: 17-11-2007 14:55 _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Fredrik
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"Klaas Morcus" <k.morcus@...> writes:
> No I did not contact Kodak Lausanne because experience has learnt me > this has no sense..... > Thereabove it is possible that Kodak Lausanne is not to blame. Perhaps > custom rules have to do with this. It doesn't really matter whose fault it is. If there's a problem with the service Kodak provides they need to be told about it. I got the reply "I have no explanations for the long delay". If this is a widespread issue (customs or something else) Kodak Lausanne should look into the situation and give better answers to their customers than "we don't know". Has ANYONE in Europe received processed Kodachromes lately? Oh, by the way, Dwayne's just told me they cannot honor the pre-paid processing if I send the film directly to them. It must go via Switzerland. Bummer. -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Processing delays
by Meino de Graaf
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I'm sorry to hear about your problems,
I doubt if customs has anything to do with it. I did send 3 kodachromes to Lausanne at 18 jan and 24 jan, they were all back within 2 weeks. regards Meino de Graaf Soest The Netherlands Fredrik Sandstrom wrote: > "Klaas Morcus" <k.morcus@...> writes: >> No I did not contact Kodak Lausanne because experience has learnt me >> this has no sense..... >> Thereabove it is possible that Kodak Lausanne is not to blame. Perhaps >> custom rules have to do with this. > > It doesn't really matter whose fault it is. If there's a problem with > the service Kodak provides they need to be told about it. I got the > reply "I have no explanations for the long delay". If this is a > widespread issue (customs or something else) Kodak Lausanne should > look into the situation and give better answers to their customers > than "we don't know". > > Has ANYONE in Europe received processed Kodachromes lately? > > Oh, by the way, Dwayne's just told me they cannot honor the pre-paid > processing if I send the film directly to them. It must go via > Switzerland. Bummer. > Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Delays update AND interesting booklet
by Fredrik
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I've been having a good email exchange with Francoise Amrein of Kodak
SA (Switzerland) about my delayed films. They have promised to replace them with unexposed KR-64 if they don't turn up within three weeks. I was also told that for future processing needs, I can use registered mail to send in my films, whereupon they will also be returned by registered mail. That is something we should all consider, as our photographs are unique, after all. And on a completely unrelated note, I recently came over an interesting booklet published by Eastman Kodak Co in 1939 - a rather comprehensive guide to using the different types of Kodachrome film available then. I'm going to scan it, so if anyone's interested in reading it, contact me. I'd like to make it available online as well, but I suppose I should ask Kodak for permission to do so... Any ideas whom I should talk to? -- Fredrik Sandström fs@... _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
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Re: Delays update AND interesting booklet
by Otto Mellar
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Hi Fredrik,
I certainly am very interested in copy, as we need to be aware of the characteristics of the older films that we scan. On 20/02/2008, at 7:28 PM, Fredrik Sandstrom wrote:
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Re: Delays update AND interesting booklet
by Isaac MacFarlane
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I would be interested in a copy of this booklet.
On 2/20/08, Fredrik Sandstrom <fs@...> wrote: I've been having a good email exchange with Francoise Amrein of Kodak _______________________________________________ Kodachrome mailing list Kodachrome@... http://lists.kjsl.com/mailman/listinfo/kodachrome |
