Problem starting docbase

[phares_b]

Hello,
     I am setting up a disaster recovery environment for my docbase.
Everything was setup and tested on the company LAN and everything was
functioning properly.  The problem I am having is when I moved the
environment to the colocation and start the content server I get the
error:
[DM_SERVER_E_CREATE_CONTEXT]: Unable to create server context.  Error:
  Failure to determine process user DB Computer. Operating System
error: No Error Message Available

The environment had to be re-ip'd and is now connecting to the network
via an internet tunnel.  I can connect to network shares on the
company LAN and authenticate to the server fine.  Also the Java Method
Server and Docbroker start up successfully but the docbase service
fails to start with stated error.  Does anybody know what may be
causing my problem?

[Brian Guy]

Did you create the same user account on the new machine which was used as
the install account on the previous one?

  _____  

From: documentum-users@...
[mailto:documentum-users@...] On Behalf Of phares_b
Sent: Tuesday, June 17, 2008 3:41 PM
To: documentum-users@...
Subject: [documentum-users] Problem starting docbase



Hello,
I am setting up a disaster recovery environment for my docbase.
Everything was setup and tested on the company LAN and everything was
functioning properly. The problem I am having is when I moved the
environment to the colocation and start the content server I get the
error:
[DM_SERVER_E_CREATE_CONTEXT]: Unable to create server context. Error:
Failure to determine process user DB Computer. Operating System
error: No Error Message Available

The environment had to be re-ip'd and is now connecting to the network
via an internet tunnel. I can connect to network shares on the
company LAN and authenticate to the server fine. Also the Java Method
Server and Docbroker start up successfully but the docbase service
fails to start with stated error. Does anybody know what may be
causing my problem?



 

[phares_b]

Yes it is a domain account and everything was working until I moved
the servers to the colocation.
--- In documentum-users@..., "BC Guy" <ne0shell@...> wrote:
>
> Did you create the same user account on the new machine which was
used as

> the install account on the previous one?
>
>   _____  
>
> From: documentum-users@...
> [mailto:documentum-users@...] On Behalf Of phares_b
> Sent: Tuesday, June 17, 2008 3:41 PM
> To: documentum-users@...
> Subject: [documentum-users] Problem starting docbase
>
>
>
> Hello,
> I am setting up a disaster recovery environment for my docbase.
> Everything was setup and tested on the company LAN and everything was
> functioning properly. The problem I am having is when I moved the
> environment to the colocation and start the content server I get the
> error:
> [DM_SERVER_E_CREATE_CONTEXT]: Unable to create server context. Error:
> Failure to determine process user DB Computer. Operating System
> error: No Error Message Available
>
> The environment had to be re-ip'd and is now connecting to the network
> via an internet tunnel. I can connect to network shares on the
> company LAN and authenticate to the server fine. Also the Java Method
> Server and Docbroker start up successfully but the docbase service
> fails to start with stated error. Does anybody know what may be
> causing my problem?
>

[raghuram ponugoti]

In you rmail you mentioned that IP's have to be modified. DO you have the same IP address or is it a different one from when you installed the CS. If yes then there is a patch available from EMC to fix this issue. Is you CS in D6.0
 
Thanks
Raghu

--- On Tue, 6/17/08, phares_b <phares_b@...> wrote:

From: phares_b <phares_b@...>
Subject: [documentum-users] Re: Problem starting docbase
To: documentum-users@...
Date: Tuesday, June 17, 2008, 8:08 PM






Yes it is a domain account and everything was working until I moved
the servers to the colocation.
--- In documentum-users@ yahoogroups. com, "BC Guy" <ne0shell@.. .> wrote:
>
> Did you create the same user account on the new machine which was
used as

> the install account on the previous one?
>
> _____
>
> From: documentum-users@ yahoogroups. com
> [mailto:documentum-users@ yahoogroups. com] On Behalf Of phares_b
> Sent: Tuesday, June 17, 2008 3:41 PM
> To: documentum-users@ yahoogroups. com
> Subject: [documentum- users] Problem starting docbase
>
>
>
> Hello,
> I am setting up a disaster recovery environment for my docbase.
> Everything was setup and tested on the company LAN and everything was
> functioning properly. The problem I am having is when I moved the
> environment to the colocation and start the content server I get the
> error:
> [DM_SERVER_E_ CREATE_CONTEXT] : Unable to create server context. Error:
> Failure to determine process user DB Computer. Operating System
> error: No Error Message Available
>
> The environment had to be re-ip'd and is now connecting to the network
> via an internet tunnel. I can connect to network shares on the
> company LAN and authenticate to the server fine. Also the Java Method
> Server and Docbroker start up successfully but the docbase service
> fails to start with stated error. Does anybody know what may be
> causing my problem?
>

 














     

[rudi meong]

Dear all,
im Rudi from indonesia , i have problem with my documentum ver 4.i
am lost my import here folder, which is this function will be use to inputting some document,
can you help me to reach up this function ??
second my document has move to wrong docbase, why i remove all document onto right folder ?? in a much document one time,
 
thanks & regards,

--- On Wed, 6/18/08, phares_b <phares_b@...> wrote:

From: phares_b <phares_b@...>
Subject: [documentum-users] Re: Problem starting docbase
To: documentum-users@...
Date: Wednesday, June 18, 2008, 7:08 AM






Yes it is a domain account and everything was working until I moved
the servers to the colocation.
--- In documentum-users@ yahoogroups. com, "BC Guy" <ne0shell@.. .> wrote:
>
> Did you create the same user account on the new machine which was
used as

> the install account on the previous one?
>
> _____
>
> From: documentum-users@ yahoogroups. com
> [mailto:documentum-users@ yahoogroups. com] On Behalf Of phares_b
> Sent: Tuesday, June 17, 2008 3:41 PM
> To: documentum-users@ yahoogroups. com
> Subject: [documentum- users] Problem starting docbase
>
>
>
> Hello,
> I am setting up a disaster recovery environment for my docbase.
> Everything was setup and tested on the company LAN and everything was
> functioning properly. The problem I am having is when I moved the
> environment to the colocation and start the content server I get the
> error:
> [DM_SERVER_E_ CREATE_CONTEXT] : Unable to create server context. Error:
> Failure to determine process user DB Computer. Operating System
> error: No Error Message Available
>
> The environment had to be re-ip'd and is now connecting to the network
> via an internet tunnel. I can connect to network shares on the
> company LAN and authenticate to the server fine. Also the Java Method
> Server and Docbroker start up successfully but the docbase service
> fails to start with stated error. Does anybody know what may be
> causing my problem?
>

 














     

[Joe Bacom]

You've lost access to your PDC.  Documentum will not launch on cached
credentials.  It must be able to contact the PDC to authenticate the install
owner.

Joe
On Tuesday 17 June 2008 19:08, phares_b wrote:

> Yes it is a domain account and everything was working until I moved
> the servers to the colocation.
>
> --- In documentum-users@..., "BC Guy" <ne0shell@...> wrote:
> > Did you create the same user account on the new machine which was
>
> used as
>
> > the install account on the previous one?
> >
> >   _____
> >
> > From: documentum-users@...
> > [mailto:documentum-users@...] On Behalf Of phares_b
> > Sent: Tuesday, June 17, 2008 3:41 PM
> > To: documentum-users@...
> > Subject: [documentum-users] Problem starting docbase
> >
> >
> >
> > Hello,
> > I am setting up a disaster recovery environment for my docbase.
> > Everything was setup and tested on the company LAN and everything was
> > functioning properly. The problem I am having is when I moved the
> > environment to the colocation and start the content server I get the
> > error:
> > [DM_SERVER_E_CREATE_CONTEXT]: Unable to create server context. Error:
> > Failure to determine process user DB Computer. Operating System
> > error: No Error Message Available
> >
> > The environment had to be re-ip'd and is now connecting to the network
> > via an internet tunnel. I can connect to network shares on the
> > company LAN and authenticate to the server fine. Also the Java Method
> > Server and Docbroker start up successfully but the docbase service
> > fails to start with stated error. Does anybody know what may be
> > causing my problem?
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

--
Stop paying your lunch money to a bully.
                OpenOffice.org

Penguin: Linux version 2.6.18 x86_64, 22,406.73 BogoMips
Skype: joebacom
AOL: joeb1002
Yahoo: joebacom
Jabber: bacomj

 

[Ed Heal]

I think we need a better understanding of your issue before we're able
to provide any help.

1)  Is there an "Import Here" folder, if was "Input Here" an option that
was available when you has a folder selected?

2) What Documentum client are you using (i.e. WebTop, DA, other)?

3) Are documents always going to the incorrect docbase, or this just
happen once.   Are you trying to move the objects from one docbase to
another?

Just a note:

You are most likely aware that Documentum has already released version
6.0.  Version 5.3 will no longer be supported after this year.   It may
benefit you to upgrade in the near future, as there aren't many people
out here who are still using 4i.

Ed Heal

EdwinHeal@...

EdwinHeal@...

On Wed, Jun 18, 2008 at  6:35 AM, rudi meong wrote:

Dear all,
im Rudi from indonesia , i have problem with my documentum ver 4.i
am lost my import here folder, which is this function will be use to
inputting some document,
can you help me to reach up this function ??
second my document has move to wrong docbase, why i remove all document
onto right folder ?? in a much document one time,

thanks & regards,

--- On Wed, 6/18/08, phares_b <phares_b@yahoo. com> wrote:

 From: phares_b <phares_b@yahoo. com>
Subject: [documentum- users] Re: Problem starting docbase
To: documentum-users@ yahoogroups. com
Date: Wednesday, June 18, 2008, 7:08 AM

Yes it is a domain account and everything was working until I moved
the servers to the colocation.
--- In documentum-users@ yahoogroups. com
<mailto:documentum-users@...> , "BC Guy" <ne0shell@.. .>
wrote:
>
> Did you create the same user account on the new machine which was
used as

> the install account on the previous one?
> _____
> From: documentum-users@ yahoogroups. com
> <mailto:documentum-users@...> [mailto: documentum-users@
> yahoogroups. com <mailto:documentum-users@...> ] On Behalf
> Of phares_b Sent: Tuesday, June 17, 2008 3:41 PM To: documentum-users@
> yahoogroups. com <mailto:documentum-users@...> Subject:
> [documentum- users] Problem starting  docbase
>
>
> Hello, I am setting up a disaster recovery environment for my docbase.
> Everything was setup and tested on the company LAN and everything was
> functioning properly. The problem I am having is when I moved the
> environment to the colocation and start the content server I get the
> error: [DM_SERVER_E_ CREATE_CONTEXT] : Unable to create server
> context. Error: Failure to determine process user DB Computer.
> Operating System error: No Error Message Available
> The environment had to be re-ip'd and is now connecting to the network
> via an internet tunnel. I can connect to network shares on the company
> LAN and authenticate to the server fine. Also the Java Method Server
> and Docbroker start up successfully but the docbase service fails to
> start with stated error. Does anybody know what may be causing my
> problem?

  <mailto:documentum-users@...>

[phares_b]

I'm thinking this may be the problem but like I said I am able to map
shares from the content server back to the corporate lan.  I'm
wondering if there is a different port that content server needs open
or something.

--- In documentum-users@..., Joe Bacom <joe@...> wrote:
>
> You've lost access to your PDC.  Documentum will not launch on cached
> credentials.  It must be able to contact the PDC to authenticate the
install

> owner.
>
> Joe
> On Tuesday 17 June 2008 19:08, phares_b wrote:
> > Yes it is a domain account and everything was working until I moved
> > the servers to the colocation.
> >
> > --- In documentum-users@..., "BC Guy" <ne0shell@> wrote:
> > > Did you create the same user account on the new machine which was
> >
> > used as
> >
> > > the install account on the previous one?
> > >
> > >   _____
> > >
> > > From: documentum-users@...
> > > [mailto:documentum-users@...] On Behalf Of phares_b
> > > Sent: Tuesday, June 17, 2008 3:41 PM
> > > To: documentum-users@...
> > > Subject: [documentum-users] Problem starting docbase
> > >
> > >
> > >
> > > Hello,
> > > I am setting up a disaster recovery environment for my docbase.
> > > Everything was setup and tested on the company LAN and

everything was
> > > functioning properly. The problem I am having is when I moved the
> > > environment to the colocation and start the content server I get the
> > > error:
> > > [DM_SERVER_E_CREATE_CONTEXT]: Unable to create server context.
Error:
> > > Failure to determine process user DB Computer. Operating System
> > > error: No Error Message Available
> > >
> > > The environment had to be re-ip'd and is now connecting to the
network
> > > via an internet tunnel. I can connect to network shares on the
> > > company LAN and authenticate to the server fine. Also the Java
Method

> > > Server and Docbroker start up successfully but the docbase service
> > > fails to start with stated error. Does anybody know what may be
> > > causing my problem?
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
> --
> Stop paying your lunch money to a bully.
> OpenOffice.org
>
> Penguin: Linux version 2.6.18 x86_64, 22,406.73 BogoMips
> Skype: joebacom
> AOL: joeb1002
> Yahoo: joebacom
> Jabber: bacomj
>

[phares_b]

The ip address was changed in the move because the colocation is it's
own site so it has it's own subnet.  We are running 5.3 sp3...is this
a known bug or am I just experiencing a configuration issue?

--- In documentum-users@..., raghuram ponugoti
<ram_ponugoti@...> wrote:
>
> In you rmail you mentioned that IP's have to be modified. DO you
have the same IP address or is it a different one from when you
installed the CS. If yes then there is a patch available from EMC to
fix this issue. Is you CS in D6.0

>  
> Thanks
> Raghu
>
> --- On Tue, 6/17/08, phares_b phares_b@... wrote:
>
> From: phares_b phares_b@...
> Subject: [documentum-users] Re: Problem starting docbase
> To: documentum-users@...
> Date: Tuesday, June 17, 2008, 8:08 PM
>
>
>
>
>
>
> Yes it is a domain account and everything was working until I moved
> the servers to the colocation.
> --- In documentum-users@ yahoogroups. com, "BC Guy" ne0shell@ .>

wrote:

> >
> > Did you create the same user account on the new machine which was
> used as
> > the install account on the previous one?
> >
> > _____
> >
> > From: documentum-users@ yahoogroups. com
> > [mailto:documentum-users@ yahoogroups. com] On Behalf Of phares_b
> > Sent: Tuesday, June 17, 2008 3:41 PM
> > To: documentum-users@ yahoogroups. com
> > Subject: [documentum- users] Problem starting docbase
> >
> >
> >
> > Hello,
> > I am setting up a disaster recovery environment for my docbase.
> > Everything was setup and tested on the company LAN and

everything was
> > functioning properly. The problem I am having is when I moved the
> > environment to the colocation and start the content server I
get the
> > error:
> > [DM_SERVER_E_ CREATE_CONTEXT] : Unable to create server
context. Error:
> > Failure to determine process user DB Computer. Operating System
> > error: No Error Message Available
> >
> > The environment had to be re-ip'd and is now connecting to the
network
> > via an internet tunnel. I can connect to network shares on the
> > company LAN and authenticate to the server fine. Also the Java
Method
> > Server and Docbroker start up successfully but the docbase service
> > fails to start with stated error. Does anybody know what may be
> > causing my problem?
> >
>

[raghuram ponugoti]

I experienced it on D6 so I am not sure if it is for 5.3 or not

--- On Thu, 6/19/08, phares_b <phares_b@...> wrote:
From: phares_b <phares_b@...>
Subject: [documentum-users] Re: Problem starting docbase
To: documentum-users@...
Date: Thursday, June 19, 2008, 8:27 AM










   
            The ip address was changed in the move because the colocation is it's

own site so it has it's own subnet.  We are running 5.3 sp3...is this

a known bug or am I just experiencing a configuration issue?



--- In documentum-users@ yahoogroups. com, raghuram ponugoti

<ram_ponugoti@ ...> wrote:

>

> In you rmail you mentioned that IP's have to be modified. DO you

have the same IP address or is it a different one from when you

installed the CS. If yes then there is a patch available from EMC to

fix this issue. Is you CS in D6.0

>  

> Thanks

> Raghu

>

> --- On Tue, 6/17/08, phares_b phares_b@... wrote:

>

> From: phares_b phares_b@...

> Subject: [documentum- users] Re: Problem starting docbase

> To: documentum-users@ yahoogroups. com

> Date: Tuesday, June 17, 2008, 8:08 PM

>

>

>

>

>

>

> Yes it is a domain account and everything was working until I moved

> the servers to the colocation.

> --- In documentum-users@ yahoogroups. com, "BC Guy" ne0shell@ .>

wrote:

> >

> > Did you create the same user account on the new machine which was

> used as

> > the install account on the previous one?

> >

> > _____

> >

> > From: documentum-users@ yahoogroups. com

> > [mailto:documentum- users@ yahoogroups. com] On Behalf Of phares_b

> > Sent: Tuesday, June 17, 2008 3:41 PM

> > To: documentum-users@ yahoogroups. com

> > Subject: [documentum- users] Problem starting docbase

> >

> >

> >

> > Hello,

> > I am setting up a disaster recovery environment for my docbase.

> > Everything was setup and tested on the company LAN and

everything was

> > functioning properly. The problem I am having is when I moved the

> > environment to the colocation and start the content server I

get the

> > error:

> > [DM_SERVER_E_ CREATE_CONTEXT] : Unable to create server

context. Error:

> > Failure to determine process user DB Computer. Operating System

> > error: No Error Message Available

> >

> > The environment had to be re-ip'd and is now connecting to the

network

> > via an internet tunnel. I can connect to network shares on the

> > company LAN and authenticate to the server fine. Also the Java

Method

> > Server and Docbroker start up successfully but the docbase service

> > fails to start with stated error. Does anybody know what may be

> > causing my problem?

> >

>




     

   
   
       
         
       
       








       


       
       


     

[Sumeet Singh]

Correct in D6 SP1 it is a bug. Whenever the CS hostname or IP address
gets change - error comes while starting or shutting down the CS.
There is a patch available in EMC powerlink site. Just run the patch
as per the inst.
This will solve the problem.

Cheers
Sumeet

--- In documentum-users@..., raghuram ponugoti
<ram_ponugoti@...> wrote:

>
> I experienced it on D6 so I am not sure if it is for 5.3 or not
>
> --- On Thu, 6/19/08, phares_b <phares_b@...> wrote:
> From: phares_b <phares_b@...>
> Subject: [documentum-users] Re: Problem starting docbase
> To: documentum-users@...
> Date: Thursday, June 19, 2008, 8:27 AM
>
>
>
>
>
>
>
>
>
>
>    
>             The ip address was changed in the move because the

colocation is it's
>
> own site so it has it's own subnet.  We are running 5.3 sp3...is
this

>
> a known bug or am I just experiencing a configuration issue?
>
>
>
> --- In documentum-users@ yahoogroups. com, raghuram ponugoti
>
> <ram_ponugoti@ ...> wrote:
>
> >
>
> > In you rmail you mentioned that IP's have to be modified. DO you
>
> have the same IP address or is it a different one from when you
>
> installed the CS. If yes then there is a patch available from EMC to
>
> fix this issue. Is you CS in D6.0
>
> >  
>
> > Thanks
>
> > Raghu
>
> >
>
> > --- On Tue, 6/17/08, phares_b phares_b@ wrote:
>
> >
>
> > From: phares_b phares_b@
>
> > Subject: [documentum- users] Re: Problem starting docbase
>
> > To: documentum-users@ yahoogroups. com
>
> > Date: Tuesday, June 17, 2008, 8:08 PM
>
> >
>
> >
>
> >
>
> >
>
> >
>
> >
>
> > Yes it is a domain account and everything was working until I

moved
>
> > the servers to the colocation.
>
> > --- In documentum-users@ yahoogroups. com, "BC Guy"
ne0shell@ .>
>
> wrote:
>
> > >
>
> > > Did you create the same user account on the new machine
which was

>
> > used as
>
> > > the install account on the previous one?
>
> > >
>
> > > _____
>
> > >
>
> > > From: documentum-users@ yahoogroups. com
>
> > > [mailto:documentum- users@ yahoogroups. com] On Behalf Of

phares_b

>
> > > Sent: Tuesday, June 17, 2008 3:41 PM
>
> > > To: documentum-users@ yahoogroups. com
>
> > > Subject: [documentum- users] Problem starting docbase
>
> > >
>
> > >
>
> > >
>
> > > Hello,
>
> > > I am setting up a disaster recovery environment for my

docbase.
>
> > > Everything was setup and tested on the company LAN and
>
> everything was
>
> > > functioning properly. The problem I am having is when I
moved the

>
> > > environment to the colocation and start the content server I
>
> get the
>
> > > error:
>
> > > [DM_SERVER_E_ CREATE_CONTEXT] : Unable to create server
>
> context. Error:
>
> > > Failure to determine process user DB Computer. Operating

System
>
> > > error: No Error Message Available
>
> > >
>
> > > The environment had to be re-ip'd and is now connecting to
the
>
> network
>
> > > via an internet tunnel. I can connect to network shares on
the
>
> > > company LAN and authenticate to the server fine. Also the
Java
>
> Method
>
> > > Server and Docbroker start up successfully but the docbase
service
>
> > > fails to start with stated error. Does anybody know what may
be
>
> > > causing my problem?
>
> > >
>
> >
>