Printing partially blank forms

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Printing partially blank forms

by Kirk Brooks :: Rate this Message:

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Some of my users report, episodically, that reports print without data. It
seems to only happen with print jobs generated using Print Form - thought
most of my reports in this database use Print Form. The printing method will
run without incident as will the printing process. The problem is the page
will be only have the static text and graphic elements (lines, boxes). No
fields or variables will print.

Pretty interesting, eh?

Seem to happen on windows machines but that may simply be because of the
machine population. It occurs in at two printing routines and is not
specific to a particular printer. Once a given machine experiences the
problem it is repeatable until a restart of 4D.

It seems to me to have to do with machine memory and the OS printing
routines. Today when this problem afflicted a user. I had them quit all
other applications but not quit 4D Client. This had no effect in that the
problem persisted.

Anyone else seen this?
Any ideas what causes it?
Anything I can do about it?

4D 2004.7, compiled, server - win 2003
--
Kirk Brooks
San Carlos, CA
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Re: Printing partially blank forms

by MIYAKO :: Rate this Message:

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Hi,

I believe this to be specific to 2004.7, one of the reasons why we now  
have 2004.7b3.
some people chose to downgrade to 2004.6 but it might be worth giving  
7b3 a shot.

Regards,

miyako

On 2008/07/10, at 10:53, Kirk Brooks wrote:

> Some of my users report, episodically, that reports print without  
> data. It
> seems to only happen with print jobs generated using Print Form -  
> thought
> most of my reports in this database use Print Form. The printing  
> method will
> run without incident as will the printing process. The problem is  
> the page
> will be only have the static text and graphic elements (lines,  
> boxes). No
> fields or variables will print.
>
> Pretty interesting, eh?
>
> Seem to happen on windows machines but that may simply be because of  
> the
> machine population. It occurs in at two printing routines and is not
> specific to a particular printer. Once a given machine experiences the
> problem it is repeatable until a restart of 4D.
>
> It seems to me to have to do with machine memory and the OS printing
> routines. Today when this problem afflicted a user. I had them quit  
> all
> other applications but not quit 4D Client. This had no effect in  
> that the
> problem persisted.
>
> Anyone else seen this?
> Any ideas what causes it?
> Anything I can do about it?
>
> 4D 2004.7, compiled, server - win 2003
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Re: Printing partially blank forms

by Koen Van Hooreweghe :: Rate this Message:

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Kirk,

I have seen this in v 2004.7r2 on Windows, single user and server.
It seems to be solved in 2004.7r3 (as Miyako wrote).

HTH
Koen

Op 10-jul-08, om 03:53 heeft Kirk Brooks het volgende geschreven:

> Some of my users report, episodically, that reports print without  
> data.
>
> Anyone else seen this?
> Any ideas what causes it?
> Anything I can do about it?
>
> 4D 2004.7, compiled, server - win 2003

--------------------
Compass bvba
Koen Van Hooreweghe
Kloosterstraat 65
9910 Knesselare
Belgium
bvbaCompass@...


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Re: Printing partially blank forms

by Kirk Brooks :: Rate this Message:

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Apparently not. We are running v 2004.7r3 (version 8.0.7 build 3) under
Windows 2003 on a Dell PE 1950.

So either this is a different problem or it wasn't completely resolved in
build 3.

I'm curious - under what conditions is it reproducible?

On Thu, Jul 10, 2008 at 12:28 AM, Koen Van Hooreweghe <
bvbaCompass@...> wrote:

> I have seen this in v 2004.7r2 on Windows, single user and server.
> It seems to be solved in 2004.7r3 (as Miyako wrote).
>
--
Kirk Brooks
San Carlos, CA
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Re: Printing partially blank forms

by Koen Van Hooreweghe :: Rate this Message:

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Kirk,

I had a reproducible situation in our app. Unfortunately it had too  
many steps involving a lot of code and I did not take the time to  
narrow it down. When the app was started, then some actions were  
taken, a form which was printed had only the rectangles and lines.  
Every field and variable was completely blank. Even a picture field.  
Nothing in preview, nothing on paper. Even though the current record  
was correctly loaded, the variables had their proper values.
After that, the same form printed from another record, still showed  
blank values. It only could only be set to normal after relaunching  
the app (single user and client).

The first time a saw the problem, it was at a customers site in  
client/server. There I could get a reproducible situation. When  
trying the same at the office (where I ran 4D 2004.7r3 on a Mac under  
parallels) it did not show. That is why I compared the 4D versions  
and noticed the customer was working in 2004.7r2 (this version  
actually showed 8.0.7 MC2, is this the real r2?). I didn't have the  
developer version at hand, but I still had a compiled app merged with  
2004.7r2. I compiled with 2004.7r3 (8.0.7 build 3) and tested. The r2  
version got into trouble after the necessary steps, the r3 didn't.  
That is why I concluded that it got solved in r3. No mention in the  
bug fix list. We upgraded the customer to 4D client and server  
2004.7r3 and the problem was gone.

Sorry to hear you still have it. I was glad to see it disappear and  
did not want to lose more time by trying to get to the bottom of it.

Koen

Op 10-jul-08, om 19:48 heeft Kirk Brooks het volgende geschreven:

> Apparently not. We are running v 2004.7r3 (version 8.0.7 build 3)  
> under
> Windows 2003 on a Dell PE 1950.
>
> So either this is a different problem or it wasn't completely  
> resolved in
> build 3.
>
> I'm curious - under what conditions is it reproducible?
>
> On Thu, Jul 10, 2008 at 12:28 AM, Koen Van Hooreweghe <
> bvbaCompass@...> wrote:
>
>> I have seen this in v 2004.7r2 on Windows, single user and server.
>> It seems to be solved in 2004.7r3 (as Miyako wrote).

--------------------
Compass bvba
Koen Van Hooreweghe
Kloosterstraat 65
9910 Knesselare
Belgium
bvbaCompass@...


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Re: Printing partially blank forms

by Kirk Brooks :: Rate this Message:

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Thanks for the input Koen.

I'm still battling this one as it is episodic and only comes up very
occasionally. There are a couple of things I notice about it:
 - it seems to happen more often on a client that is at the end of a long
cable run. The physical connection is lengthy and connects to a hub which
then connects to the client.

I installed an update today in which I increased the memory stack for all
methods that print. Like you said - I'll be happy to see this just go away
whether I figure it out or not.

Kirk Brooks
San Carlos, CA
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