In April, I took a test drive with Earthlink, $6.95 for six months,
free if cancelled in thirty days, and did it with my credit card.
Comcast was giving terrible service.
But, we decided dial-up too miserable slow, and went to BellSouth DSL.
I cancelled Earthlink within the first month and got the cancellation number.
They kept billing me, and I had the bank take their charges off after
calling them. I thought it was taken care of.
This last month, Earthlink billed me again and even with the
confirmation number, they would not refund the charge, but my bank
did.
The problem is a $6.95 charge is easy to miss on your bank statements.
How many people are still paying for services they don't use and they
legitimately cancelled from Earthlink?
How do we get someone to take jurisdition on this because I think we
are looking at millions of dollars, esp when the $6.95 goes to 19.95
at the end of the six months, and Earthlink will not refund any
charges over 3 months old.
Dwight Hines
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