Can't send t Hotmail or SMS

[pkasson]

I have tried to send emails to Hotmail and recently SMS messages via Verizone's email /sms gateway.  In both instances, I get a 550 error.

Sending to GMail and others is no problem.  I am sending from an Outlook client and not API.  Is there some special headers missing that these external systems require so that they do not reject these messsages ?

Thanks.

Peter

[Norman Maurer-3]

Please paste us the full bounce message.

Thx
Norman
 
Am Donnerstag, den 15.11.2007, 04:37 -0800 schrieb pkasson:

> I have tried to send emails to Hotmail and recently SMS messages via
> Verizone's email /sms gateway.  In both instances, I get a 550 error.
>
> Sending to GMail and others is no problem.  I am sending from an Outlook
> client and not API.  Is there some special headers missing that these
> external systems require so that they do not reject these messsages ?
>
> Thanks.
>
> Peter

[pkasson]

Norman,

Here is the bounce from my sms message via Verizon ...

15/11/07 06:54:30 INFO  James.Mailet: RemoteDelivery: Attempting delivery of Mail1195127335919-884-to-vtext.com to host smtpsp.VTEXT.COM. at 66.174.76.30 for addresses [[e-mail]]
15/11/07 06:54:35 INFO  James.Mailet: RemoteDelivery: Could not connect to SMTP host: 66.174.76.30, port: 25, response: 550



I just saw part of the message that might clue me in on the Hotmail issue, but not sure:

15/11/07 03:31:22 INFO  James.Mailet: RemoteDelivery: Attempting delivery of Mail1195115461887-851-to-hotmail.com to host mx2.hotmail.com. at 65.54.244.168 for addresses [[e-mail]]
15/11/07 03:31:22 INFO  James.Mailet: ToRepository: Storing mail Mail1195115461888-852 in db://maildb/inbox/address-error
15/11/07 03:31:22 INFO  James.Mailet: RemoteDelivery: Permanent exception delivering mail (Mail1195115461887-851-to-hotmail.com:
15/11/07 03:31:42 INFO  James.Mailet: RemoteDelivery: No mail server found for: DALPROD
15/11/07 03:31:42 INFO  James.Mailet: RemoteDelivery: Temporary exception delivering mail (Mail1195115461888-852-!1042304-to-dalprod:
15/11/07 03:31:42 INFO  James.Mailet: RemoteDelivery: Storing message Mail1195115461888-852-!1042304-to-dalprod into outgoing after 0 retries

DALPROD is a linux box where James resides, but the responses I get in my emails when it bounces state that Hotmail thinks my mail server is a spam server as well.

Any help is greatly appreciated !

Rgards,

Peter

Norman Maurer-3 wrote:

Please paste us the full bounce message.

Thx
Norman
 
Am Donnerstag, den 15.11.2007, 04:37 -0800 schrieb pkasson:
> I have tried to send emails to Hotmail and recently SMS messages via
> Verizone's email /sms gateway.  In both instances, I get a 550 error.
>
> Sending to GMail and others is no problem.  I am sending from an Outlook
> client and not API.  Is there some special headers missing that these
> external systems require so that they do not reject these messsages ?
>
> Thanks.
>
> Peter

[Norman Maurer-3]

Hi,

can you try to telnet to the host like:

norman@norman-laptop:~$ telnet 66.174.76.30  25
Trying 66.174.76.30...
Connected to 66.174.76.30.
Escape character is '^]'.
220 njbrwigsp4 MailShield SMTP (UCE not wanted)

Does the "220 ... " show up ? Maybe the port is blocked ?

Whats the bounce off hotmail ?

bye
Norman

Am Donnerstag, den 15.11.2007, 16:12 -0800 schrieb pkasson:

> Norman,
>
> Here is the bounce from my sms message via Verizon ...
>
> 15/11/07 06:54:30 INFO  James.Mailet: RemoteDelivery: Attempting delivery of
> Mail1195127335919-884-to-vtext.com to host smtpsp.VTEXT.COM. at 66.174.76.30
> for addresses [xxxxxxxx@...]
> 15/11/07 06:54:35 INFO  James.Mailet: RemoteDelivery: Could not connect to
> SMTP host: 66.174.76.30, port: 25, response: 550
>
>
>
> I just saw part of the message that might clue me in on the Hotmail issue,
> but not sure:
>
> 15/11/07 03:31:22 INFO  James.Mailet: RemoteDelivery: Attempting delivery of
> Mail1195115461887-851-to-hotmail.com to host mx2.hotmail.com. at
> 65.54.244.168 for addresses [pkasson@...]
> 15/11/07 03:31:22 INFO  James.Mailet: ToRepository: Storing mail
> Mail1195115461888-852 in db://maildb/inbox/address-error
> 15/11/07 03:31:22 INFO  James.Mailet: RemoteDelivery: Permanent exception
> delivering mail (Mail1195115461887-851-to-hotmail.com:
> 15/11/07 03:31:42 INFO  James.Mailet: RemoteDelivery: No mail server found
> for: DALPROD
> 15/11/07 03:31:42 INFO  James.Mailet: RemoteDelivery: Temporary exception
> delivering mail (Mail1195115461888-852-!1042304-to-dalprod:
> 15/11/07 03:31:42 INFO  James.Mailet: RemoteDelivery: Storing message
> Mail1195115461888-852-!1042304-to-dalprod into outgoing after 0 retries
>
> DALPROD is a linux box where James resides, but the responses I get in my
> emails when it bounces state that Hotmail thinks my mail server is a spam
> server as well.
>
> Any help is greatly appreciated !
>
> Rgards,
>
> Peter
>
>
>
> Norman Maurer-3 wrote:
> >
> > Please paste us the full bounce message.
> >
> > Thx
> > Norman
> >  
> > Am Donnerstag, den 15.11.2007, 04:37 -0800 schrieb pkasson:
> >> I have tried to send emails to Hotmail and recently SMS messages via
> >> Verizone's email /sms gateway.  In both instances, I get a 550 error.
> >>
> >> Sending to GMail and others is no problem.  I am sending from an Outlook
> >> client and not API.  Is there some special headers missing that these
> >> external systems require so that they do not reject these messsages ?
> >>
> >> Thanks.
> >>
> >> Peter
> >
> >
> >
>

[Stefano Bagnara-2]

pkasson ha scritto:
> I have tried to send emails to Hotmail and recently SMS messages via
> Verizone's email /sms gateway.  In both instances, I get a 550 error.
>
> Sending to GMail and others is no problem.  I am sending from an Outlook
> client and not API.  Is there some special headers missing that these
> external systems require so that they do not reject these messsages ?

You didn't tell if and where you are using JAMES Server ;-)
If you are sending mail to a JAMES Server (using Outlook as the client)
and JAMES is the relaying server to Hotmail/Verizone then maybe the
problem is that your JAMES Server is on a dynamic IP pool or that you
have misconfigured the HELO name for JAMES. The HELO name should be the
same of the reverse lookup of the IP from which JAMES connect the other
servers.

If you miss this steps then you may be cought by antispam filters.

Furthermore, if you tell us what's written after "550" it may help.

Stefano

[pkasson]

Yes, both are pingable.  I recall that when I had postfix running, I believe that sending to hotmail was not a problem.  Strange enough, a few of my posts to vtext.com (verizon sms) do finally go through, but much later than "immediate", but some stay in "outgoing" queue.

There must be something in the header or packets that James is sending Hotmail that make it think it is on the untrustworthy list or incomplete information is being sent.

Norman Maurer-3 wrote:

Hi,

can you try to telnet to the host like:

norman@norman-laptop:~$ telnet 66.174.76.30  25
Trying 66.174.76.30...
Connected to 66.174.76.30.
Escape character is '^]'.
220 njbrwigsp4 MailShield SMTP (UCE not wanted)

Does the "220 ... " show up ? Maybe the port is blocked ?

Whats the bounce off hotmail ?

bye
Norman

Am Donnerstag, den 15.11.2007, 16:12 -0800 schrieb pkasson:
> Norman,
>
> Here is the bounce from my sms message via Verizon ...
>
> 15/11/07 06:54:30 INFO  James.Mailet: RemoteDelivery: Attempting delivery of
> Mail1195127335919-884-to-vtext.com to host smtpsp.VTEXT.COM. at 66.174.76.30
> for addresses [[e-mail]]
> 15/11/07 06:54:35 INFO  James.Mailet: RemoteDelivery: Could not connect to
> SMTP host: 66.174.76.30, port: 25, response: 550
>
>
>
> I just saw part of the message that might clue me in on the Hotmail issue,
> but not sure:
>
> 15/11/07 03:31:22 INFO  James.Mailet: RemoteDelivery: Attempting delivery of
> Mail1195115461887-851-to-hotmail.com to host mx2.hotmail.com. at
> 65.54.244.168 for addresses [[e-mail]]
> 15/11/07 03:31:22 INFO  James.Mailet: ToRepository: Storing mail
> Mail1195115461888-852 in db://maildb/inbox/address-error
> 15/11/07 03:31:22 INFO  James.Mailet: RemoteDelivery: Permanent exception
> delivering mail (Mail1195115461887-851-to-hotmail.com:
> 15/11/07 03:31:42 INFO  James.Mailet: RemoteDelivery: No mail server found
> for: DALPROD
> 15/11/07 03:31:42 INFO  James.Mailet: RemoteDelivery: Temporary exception
> delivering mail (Mail1195115461888-852-!1042304-to-dalprod:
> 15/11/07 03:31:42 INFO  James.Mailet: RemoteDelivery: Storing message
> Mail1195115461888-852-!1042304-to-dalprod into outgoing after 0 retries
>
> DALPROD is a linux box where James resides, but the responses I get in my
> emails when it bounces state that Hotmail thinks my mail server is a spam
> server as well.
>
> Any help is greatly appreciated !
>
> Rgards,
>
> Peter
>
>
>
> Norman Maurer-3 wrote:
> >
> > Please paste us the full bounce message.
> >
> > Thx
> > Norman
> >  
> > Am Donnerstag, den 15.11.2007, 04:37 -0800 schrieb pkasson:
> >> I have tried to send emails to Hotmail and recently SMS messages via
> >> Verizone's email /sms gateway.  In both instances, I get a 550 error.
> >>
> >> Sending to GMail and others is no problem.  I am sending from an Outlook
> >> client and not API.  Is there some special headers missing that these
> >> external systems require so that they do not reject these messsages ?
> >>
> >> Thanks.
> >>
> >> Peter
> >
> >
> >
>

[pkasson]

Stefano,

Thanks for the info, that may be it.  James is my email server.  Outlook (or API client) will send email to whomever ([e-mail], [e-mail], etc) and James is the smtp server for that.  I am not trying to send via James (James is not a relay in sense of passing through to Hotmail).

Your stmt:  

"...maybe the problem is that your JAMES Server is on a dynamic IP pool or that you
have misconfigured the HELO name for JAMES. The HELO name should be the
same of the reverse lookup of the IP from which JAMES connect the other
servers."

My IP is as static as providers offer, only changing every few months or so.  If you mean by the HELO name the response from a telnet to port 25, then it shows my mail servers domain name, James SMTP Server 2.3.1 that follows it, and the date.  So, it looks like the lookup is ok.

Now, I see in the dnsserver logs the following:

16/11/07 06:13:17 INFO  dnsserver: Couldn't resolve MX records for domain XXXPROD.
16/11/07 06:13:17 INFO  dnsserver: Couldn't find CNAME records for domain XXXPROD.
16/11/07 06:13:17 ERROR dnsserver: Couldn't resolve IP address for host XXXPROD.

XXXPROD is the host name of the machine where James is running, but it is a resolvable name, not sure I understand what it is stammering about.

Here is the text after the 550 for hotmail

Error message:
550 DY-001 Mail rejected by Windows Live Hotmail for policy reasons. We generally do not accept email from dynamic IP's as they are not typically used to deliver unauthenticated SMTP e-mail to an Internet mail server. http://www.spamhaus.org maintains lists of dynamic and residential IP addresses. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support


Received: from 192.168.1.1 ([192.168.1.1])
          by xxxx.xxxxxx.xxx (JAMES SMTP Server 2.3.1) with SMTP ID 419
          for <[e-mail]>;
          Fri, 16 Nov 2007 06:17:29 -0500 (EST)
From: "XXXX" <XXXX@XXXXX>
To: <[e-mail]>
Subject: test
Date: Fri, 16 Nov 2007 06:37:59 -0500
Message-ID: <004b01c82845$2377b000$6a671000$@com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
        boundary="----=_NextPart_000_004C_01C8281B.3AA1A800"
X-Mailer: Microsoft Office Outlook 12.0
Thread-Index: AcgoRSF7bcqYbnDzSY2cbkCjrcdkYA==
Content-Language: en-us
x-cr-hashedpuzzle: BS/b CzXt C/Nj DNC7 DcFn DlJt EUat EdN0 Ezdb E3zt FmXD GkzN Hc5x Hi/F IpOS IrWO;1;cABrAGEAcwBzAG8AbgBAAGgAbwB0AG0AYQBpAGwALgBjAG8AbQA=;Sosha1_v1;7;{904BCD86-DE13-4028-BFFE-BF3B412CD8D8};YQBkAG0AaQBuAEAAawBhAHMAcwB0AGUAawAuAGMAbwBtAA==;Fri, 16 Nov 2007 11:37:56 GMT;dABlAHMAdAA=
x-cr-puzzleid: {904BCD86-DE13-4028-BFFE-BF3B412CD8D8}


Apparently, I did not make Hotmail happy so it rebuked me.

Thanks,

Peter

Stefano Bagnara-2 wrote:

pkasson ha scritto:
> I have tried to send emails to Hotmail and recently SMS messages via
> Verizone's email /sms gateway.  In both instances, I get a 550 error.
>
> Sending to GMail and others is no problem.  I am sending from an Outlook
> client and not API.  Is there some special headers missing that these
> external systems require so that they do not reject these messsages ?

You didn't tell if and where you are using JAMES Server ;-)
If you are sending mail to a JAMES Server (using Outlook as the client)
and JAMES is the relaying server to Hotmail/Verizone then maybe the
problem is that your JAMES Server is on a dynamic IP pool or that you
have misconfigured the HELO name for JAMES. The HELO name should be the
same of the reverse lookup of the IP from which JAMES connect the other
servers.

If you miss this steps then you may be cought by antispam filters.

Furthermore, if you tell us what's written after "550" it may help.

Stefano

[Stefano Bagnara-2]

pkasson ha scritto:
> Stefano,
> [....]
> My IP is as static as providers offer, only changing every few months or so.

So it's dynamic.

> [...]
> Error message:
> 550 DY-001 Mail rejected by Windows Live Hotmail for policy reasons. We
> generally do not accept email from dynamic IP's as they are not typically
> used to deliver unauthenticated SMTP e-mail to an Internet mail server.
> http://www.spamhaus.org maintains lists of dynamic and residential IP
> addresses. If you are not an email/network admin please contact your
> E-mail/Internet Service Provider for help. Email/network admins, please
> visit http://postmaster.live.com for email delivery information and support

So Hotmail is saying it reject mail from dynamic IP.

Now you know why it is not working.

You should probably configure JAMES' RemoteDelivery to use a gateway
(smarthost) and configure there your provider SMTP server. So JAMES will
simply relay to your provider SMTP server and your provider SMTP server
will send (via static IP) to the destination mail server.

Stefano

[pkasson]

Stefano,

I get the fact that it truly is dynamic, but how in the world does Hotmail know and so quickly?  Does it have a table of ISP's to chk against ?

So, essentially, then, James is just a relay, to another server, not quite my requirement.  I know need to obtain a mail service from another provider, simply so I can send it to those that are picky ... is that the only way ?

Thanks,

Peter

Stefano Bagnara-2 wrote:

pkasson ha scritto:
> Stefano,
> [....]
> My IP is as static as providers offer, only changing every few months or so.

So it's dynamic.

> [...]
> Error message:
> 550 DY-001 Mail rejected by Windows Live Hotmail for policy reasons. We
> generally do not accept email from dynamic IP's as they are not typically
> used to deliver unauthenticated SMTP e-mail to an Internet mail server.
> http://www.spamhaus.org maintains lists of dynamic and residential IP
> addresses. If you are not an email/network admin please contact your
> E-mail/Internet Service Provider for help. Email/network admins, please
> visit http://postmaster.live.com for email delivery information and support

So Hotmail is saying it reject mail from dynamic IP.

Now you know why it is not working.

You should probably configure JAMES' RemoteDelivery to use a gateway
(smarthost) and configure there your provider SMTP server. So JAMES will
simply relay to your provider SMTP server and your provider SMTP server
will send (via static IP) to the destination mail server.

Stefano

[Norman Maurer-3]

Hi Hotmail,

will probally use some of the rbl lists which list dynamic ip ranges...
If the gateway stuff not fit your needs contact your ISP and get a
static ip.

bye
Norman


Am Freitag, den 16.11.2007, 15:50 -0800 schrieb pkasson:

> Stefano,
>
> I get the fact that it truly is dynamic, but how in the world does Hotmail
> know and so quickly?  Does it have a table of ISP's to chk against ?
>
> So, essentially, then, James is just a relay, to another server, not quite
> my requirement.  I know need to obtain a mail service from another provider,
> simply so I can send it to those that are picky ... is that the only way ?
>
> Thanks,
>
> Peter
>
>
>
>
> Stefano Bagnara-2 wrote:
> >
> > pkasson ha scritto:
> >> Stefano,
> >> [....]
> >> My IP is as static as providers offer, only changing every few months or
> >> so.
> >
> > So it's dynamic.
> >
> >> [...]
> >> Error message:
> >> 550 DY-001 Mail rejected by Windows Live Hotmail for policy reasons. We
> >> generally do not accept email from dynamic IP's as they are not typically
> >> used to deliver unauthenticated SMTP e-mail to an Internet mail server.
> >> http://www.spamhaus.org maintains lists of dynamic and residential IP
> >> addresses. If you are not an email/network admin please contact your
> >> E-mail/Internet Service Provider for help. Email/network admins, please
> >> visit http://postmaster.live.com for email delivery information and
> >> support
> >
> > So Hotmail is saying it reject mail from dynamic IP.
> >
> > Now you know why it is not working.
> >
> > You should probably configure JAMES' RemoteDelivery to use a gateway
> > (smarthost) and configure there your provider SMTP server. So JAMES will
> > simply relay to your provider SMTP server and your provider SMTP server
> > will send (via static IP) to the destination mail server.
> >
> > Stefano
> >
> >
> >
>

[pkasson]

I figured that ... so a static IP will fix this, correct?

Thanks Norman !

Norman Maurer-3 wrote:

Hi Hotmail,

will probally use some of the rbl lists which list dynamic ip ranges...
If the gateway stuff not fit your needs contact your ISP and get a
static ip.

bye
Norman


Am Freitag, den 16.11.2007, 15:50 -0800 schrieb pkasson:
> Stefano,
>
> I get the fact that it truly is dynamic, but how in the world does Hotmail
> know and so quickly?  Does it have a table of ISP's to chk against ?
>
> So, essentially, then, James is just a relay, to another server, not quite
> my requirement.  I know need to obtain a mail service from another provider,
> simply so I can send it to those that are picky ... is that the only way ?
>
> Thanks,
>
> Peter
>
>
>
>
> Stefano Bagnara-2 wrote:
> >
> > pkasson ha scritto:
> >> Stefano,
> >> [....]
> >> My IP is as static as providers offer, only changing every few months or
> >> so.
> >
> > So it's dynamic.
> >
> >> [...]
> >> Error message:
> >> 550 DY-001 Mail rejected by Windows Live Hotmail for policy reasons. We
> >> generally do not accept email from dynamic IP's as they are not typically
> >> used to deliver unauthenticated SMTP e-mail to an Internet mail server.
> >> http://www.spamhaus.org maintains lists of dynamic and residential IP
> >> addresses. If you are not an email/network admin please contact your
> >> E-mail/Internet Service Provider for help. Email/network admins, please
> >> visit http://postmaster.live.com for email delivery information and
> >> support
> >
> > So Hotmail is saying it reject mail from dynamic IP.
> >
> > Now you know why it is not working.
> >
> > You should probably configure JAMES' RemoteDelivery to use a gateway
> > (smarthost) and configure there your provider SMTP server. So JAMES will
> > simply relay to your provider SMTP server and your provider SMTP server
> > will send (via static IP) to the destination mail server.
> >
> > Stefano
> >
> >
> >
>