Barge Insurance

[Thomas F Mursell]

Just wondering if there are others who have had better service than we have
received from Haven Knox-Johnston?  Reading that the Barge Association had
selected Haven Knox-Johnston as DBA's recommended insurers from a detailed
evaluation process, I filled in our barge insurance application online and
then had to chase the company hard via emails and phone calls to get a
response.  A quote was finally forthcoming and as our boat-builders have now
confirmed the date the barge will go into the water, I again made contact.
Again emails and voicemails (from Australia) went unanswered for a almost
two weeks.  This morning when I again rang and finally got through to the
right person.  Things look like they might proceed.  Am I the only one
getting this level of (non) service?  Has anyone else had positive
experiences which would make us feel confident to proceed with them?
Cheers
Stewart Maclennan

We changed our insurance to HK-J in June and after filling the form in one
phone call back from them and CC numbers made the deal. It was agreed to
start the policy in 10 days from then, which happened, so we could cancel
the previous insurers.  We made nearly £200 saving and there's no doubt they
were efficient....for us. Good luck.
Tom Mursell - Lady Dil


-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 

[gordon burton]

I think I was one of the first new customers of the new DBA insurance, back in March/April and posted a message recording my satisfaction.   £200 saving from my previous insurer and a most polite response to my initial queries.
 
Gordon Burton
 
Moondah> From: tmursell@...> To: dbamain@...> Date: Wed, 9 Jul 2008 06:50:00 +0100> Subject: DBAm: Barge Insurance> > > > > Just wondering if there are others who have had better service than we have> received from Haven Knox-Johnston? Reading that the Barge Association had> selected Haven Knox-Johnston as DBA's recommended insurers from a detailed> evaluation process, I filled in our barge insurance application online and> then had to chase the company hard via emails and phone calls to get a> response. A quote was finally forthcoming and as our boat-builders have now> confirmed the date the barge will go into the water, I again made contact.> Again emails and voicemails (from Australia) went unanswered for a almost> two weeks. This morning when I again rang and finally got through to the> right person. Things look like they might proceed. Am I the only one> getting this level of (non) service? Has anyone else had positive> experiences which would make us feel confident to proceed with them?> Cheers> Stewart Maclennan> > We changed our insurance to HK-J in June and after filling the form in one> phone call back from them and CC numbers made the deal. It was agreed to> start the policy in 10 days from then, which happened, so we could cancel> the previous insurers. We made nearly £200 saving and there's no doubt they> were efficient....for us. Good luck.> Tom Mursell - Lady Dil> > > -------------------------------------------------> Visit http://www.barges.org for info, events, to buy and sell barges or equipment. ------------------------------------------------------> You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 
_________________________________________________________________
Connect to the next generation of MSN Messenger 
http://imagine-msn.com/messenger/launch80/default.aspx?locale=en-us&source=wlmailtagline
-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 

[Terry Jones-3]

Stewart,
I had a similar response from Knox Johnson, that is no response. Having
telephoned them on a number of occasions leaving messages etc not once did I
receive a reply. Maybe they do not require the business.

Terry Jones.......Lilian

2008/7/9 T Mursell <tmursell@...>:

>
>
>
> Just wondering if there are others who have had better service than we have
> received from Haven Knox-Johnston?  Reading that the Barge Association had
> selected Haven Knox-Johnston as DBA's recommended insurers from a detailed
> evaluation process, I filled in our barge insurance application online and
> then had to chase the company hard via emails and phone calls to get a
> response.  A quote was finally forthcoming and as our boat-builders have
> now
> confirmed the date the barge will go into the water, I again made contact.
> Again emails and voicemails (from Australia) went unanswered for a almost
> two weeks.  This morning when I again rang and finally got through to the
> right person.  Things look like they might proceed.  Am I the only one
> getting this level of (non) service?  Has anyone else had positive
> experiences which would make us feel confident to proceed with them?
> Cheers
> Stewart Maclennan
>
> We changed our insurance to HK-J in June and after filling the form in one
> phone call back from them and CC numbers made the deal. It was agreed to
> start the policy in 10 days from then, which happened, so we could cancel
> the previous insurers.  We made nearly £200 saving and there's no doubt
> they
> were efficient....for us. Good luck.
> Tom Mursell - Lady Dil
>
>
> -------------------------------------------------
> Visit http://www.barges.org for info, events, to buy and sell barges or
> equipment.  ------------------------------------------------------
> You can manage your records yourself, including unsubscribing and
> retrieving lost passwords at http://www.barges.org/newsgroups#maint
>

-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 

[Andy Soper]

I have spoken to HKJ today and they are keen to do business.  The best way to make contact is by filling in the form on the web-site.  However it would appear that Bill Brannan and Stewart McLennan's web applications did go astray at some point and I would ask them to reapply if they are still looking for insurance cover.  Terry - I don't think you applied on line - if you now do that you should get a speedy response.
   
  By the way - we do not recommend HKJ - we only provide a facility via our web-site for you to get access to an appropriate policy.  There are other barge insurers!

Terry Jones <bargee1@...> wrote:
  Stewart,
I had a similar response from Knox Johnson, that is no response. Having
telephoned them on a number of occasions leaving messages etc not once did I
receive a reply. Maybe they do not require the business.

Terry Jones.......Lilian

2008/7/9 T Mursell :

>
>
>
> Just wondering if there are others who have had better service than we have
> received from Haven Knox-Johnston? Reading that the Barge Association had
> selected Haven Knox-Johnston as DBA's recommended insurers from a detailed
> evaluation process, I filled in our barge insurance application online and
> then had to chase the company hard via emails and phone calls to get a
> response. A quote was finally forthcoming and as our boat-builders have
> now
> confirmed the date the barge will go into the water, I again made contact.
> Again emails and voicemails (from Australia) went unanswered for a almost
> two weeks. This morning when I again rang and finally got through to the
> right person. Things look like they might proceed. Am I the only one
> getting this level of (non) service? Has anyone else had positive
> experiences which would make us feel confident to proceed with them?
> Cheers
> Stewart Maclennan

Andy Soper
Chairman

DBA - The Barge Association
mv Cormorant
Spade Oak Reach
Cookham SL6 9RQ

07000 Barges or 07940598364
   
  'You don't need a barge to join -  a dream will do'   See www.barges.org
-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 

[Dave Peck]

I eventually recieved a quotation, after much effort, for my barge and enclosed should have been a floating homes proposal form but I wàs unsurprised at its absence. Ive since recieved quotes for barge and floating home contents for less than HKJ require for barge only.
 
Sorry about the grammar but I´m using a Spannish keyboard which is rather different to that in the UK.> From: tmursell@...> To: dbamain@...> Date: Wed, 9 Jul 2008 06:50:00 +0100> Subject: DBAm: Barge Insurance> > > > > Just wondering if there are others who have had better service than we have> received from Haven Knox-Johnston? Reading that the Barge Association had> selected Haven Knox-Johnston as DBA's recommended insurers from a detailed> evaluation process, I filled in our barge insurance application online and> then had to chase the company hard via emails and phone calls to get a> response. A quote was finally forthcoming and as our boat-builders have now> confirmed the date the barge will go into the water, I again made contact.> Again emails and voicemails (from Australia) went unanswered for a almost> two weeks. This morning when I again rang and finally got through to the> right person. Things look like they might proceed. Am I the only one> getting this level of (non) service? Has anyone else had positive> experiences which would make us feel confident to proceed with them?> Cheers> Stewart Maclennan> > We changed our insurance to HK-J in June and after filling the form in one> phone call back from them and CC numbers made the deal. It was agreed to> start the policy in 10 days from then, which happened, so we could cancel> the previous insurers. We made nearly £200 saving and there's no doubt they> were efficient....for us. Good luck.> Tom Mursell - Lady Dil> > > -------------------------------------------------> Visit http://www.barges.org for info, events, to buy and sell barges or equipment. ------------------------------------------------------> You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 
_________________________________________________________________
Invite your Facebook friends to chat on Messenger
http://clk.atdmt.com/UKM/go/101719649/direct/01/
-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 

[Andy Soper]

Thank you for the feedback - all of these issues are being taken up with HKJ.


David Peck <daveandlyn50@...> wrote:    
I eventually recieved a quotation, after much effort, for my barge and enclosed should have been a floating homes proposal form but I wàs unsurprised at its absence. Ive since recieved quotes for barge and floating home contents for less than HKJ require for barge only.

Sorry about the grammar but I´m using a Spannish keyboard which is rather different to that in the UK
   
   


Andy Soper
Chairman

DBA - The Barge Association
mv Cormorant
Spade Oak Reach
Cookham SL6 9RQ

07000 Barges or 07940598364
   
  'You don't need a barge to join -  a dream will do'   See www.barges.org
-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 

[Chris Moss-4]

I've recently filled in the form and now have a proposal from HKJ which
undercuts my current renewal proposal by nearly £200 so I'm very pleased.

But it has taken several phone calls from me, as I'm away from base and
so didn't immediately receive the posted quotation. It also says
"subject to approval by underwriters of a full current dry survey" and I
may not have understood without the phone call that what I needed to do
was to fax them the survey I had made when I bought the boat. Given that
many of our boats are (very) old, this is rather predictable and it
might be worth drawing attention to the need for this on the website.

The quotation also doesn't contain the cross-channel conditions, which
the person at HKJ had to phone me back about after I had asked about
them. They are almost the same as on my current insurance, but it
suggests that there's some learning going on. It's rather important as
it's quite possible I could be at sea when my old insurance runs out.

Chris Moss

--
on barge Watergeus  [phone]

"No more sustainable development; what we need is a well-planned sustainable retreat" James Lovelock, 2005


-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 

[Stewart MacLennan]

A further bit of feedback on the insurance issue, is to ask about No Claim Bonuses.  We were able to get a significant discount from the insurers we chose (100+) as we are able to show that we had not made a claim with our boat insurer here in Australia for 5 years or more.  Eitherway insurance in the UK is MUCH cheaper than here.  We were paying 250GBPs to insure our 15,000 GBP run-about here, 633 GBPs for a 200,000 GBP barge in the UK.  We might have been able to do better, but not a bad start, and we will have a year to investigate further, once we get going.
Cheers
Stewart MacLennan

Chris Moss-4 wrote:

I've recently filled in the form and now have a proposal from HKJ which
undercuts my current renewal proposal by nearly £200 so I'm very pleased.

--
on barge Watergeus  [phone]

"No more sustainable development; what we need is a well-planned sustainable retreat" James Lovelock, 2005


-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 

[Peter Cawson]

My quote from HKJ (not yet accepted) seems to allow use on "all coastal and inland waters" between 62  and 35 deg N and 12 deg W to 30 deg E, ie from Faroe Islands to Gibralter (north south) and Portugal to Turkey (east west) with no special conditions concerning use at sea.  Maybe this is because my vessel is Category B certified. This geographical limit is the same as that for my previous vessel, a sailing yacht.  As I would expect (and as with my previous yacht) there is no obligation to advise the insurer or obtain special permission to cruise at sea, nor any requirement to take specified numbers of crew.  I can understand that cover for a barge designed for inland use (Cat D) and possibly 100 years old will have severe restrictions when taken to sea.

The HKJ policy does have an unfortunate feature - the full excess applies to third party claims.  My other quote has no excess for these claims.  Is a £1000 excess typical on hull, machinery, etc?  Is 55p percent typical of the premium asked?

Thanks

Peter

Chris Moss-4 wrote:

The quotation also doesn't contain the cross-channel conditions, which
the person at HKJ had to phone me back about after I had asked about
them. They are almost the same as on my current insurance, but it
suggests that there's some learning going on. It's rather important as
it's quite possible I could be at sea when my old insurance runs out.

Chris Moss

--
on barge Watergeus  [phone]

"No more sustainable development; what we need is a well-planned sustainable retreat" James Lovelock, 2005


-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint 

[Colin Stone]

Just renewed my insurance with current broker Towergate Mardon (aka Mardon Marine).  MT matched HKJ inc a channel xing otherwise HKJ would have been around £60 less.  Euromarine was marginally more than HKJ.

Whether a good thing to stay - only time will tell!!

Colin Stone

[Peter Cawson]

I've just signed up to the DBA scheme opperated through Haven Knox-Johnson.  However there is one strange feature with regard to Discounts.

The scheme offers DBA members a generous discount.  Then there's your No Claims Discount.  On the Quotation form there's a "Marina Discount" listed in the premium calculation figures.  This is shown as 0% dispite my vessel being kept at a well monitored and managed marina.  Trouble is it's in France and Marina discounts are only offered to users of accredited UK marinas.  This strikes me as strange from a risk point of view.  I could say to myself "My vessel is insured wherever it is - I could save my marina charge if I just keep it on the river bank".  Why doesn't HK-J offer a discount to all users of marinas wherever they are?  Can such a discount not be negotiated with HK-J?

Peter
Anelja
St Jean de Losne

Thomas F Mursell wrote:

Just wondering if there are others who have had better service than we have
received from Haven Knox-Johnston?  Reading that the Barge Association had
selected Haven Knox-Johnston as DBA's recommended insurers from a detailed
evaluation process, I filled in our barge insurance application online and
then had to chase the company hard via emails and phone calls to get a
response.  A quote was finally forthcoming and as our boat-builders have now
confirmed the date the barge will go into the water, I again made contact.
Again emails and voicemails (from Australia) went unanswered for a almost
two weeks.  This morning when I again rang and finally got through to the
right person.  Things look like they might proceed.  Am I the only one
getting this level of (non) service?  Has anyone else had positive
experiences which would make us feel confident to proceed with them?
Cheers
Stewart Maclennan

We changed our insurance to HK-J in June and after filling the form in one
phone call back from them and CC numbers made the deal. It was agreed to
start the policy in 10 days from then, which happened, so we could cancel
the previous insurers.  We made nearly £200 saving and there's no doubt they
were efficient....for us. Good luck.
Tom Mursell - Lady Dil


-------------------------------------------------
Visit http://www.barges.org for info, events, to buy and sell barges or equipment.  ------------------------------------------------------
You can manage your records yourself, including unsubscribing and retrieving lost passwords at http://www.barges.org/newsgroups#maint